Product Lead, Personalisation & Wellness Loyalty

HOLLAND AND BARRETT; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

33 days holiday

Medical insurance

Health testing kit

Assistance Programme

Pension 5%

Life Assurance 2x salary

Product allowance

Retail discounts

Wellhub access

Cycle to Work

Cashback discounts

Job summary

Holland & Barrett is seeking a Lead Product Manager to shape the future of personalisation and loyalty across our digital and in-store experiences. You will lead two product areas including HBMe loyalty, coordinating cross-functional teams to deliver personalised customer journeys.

The role is a full-time, 12-month fixed-term contract covering maternity leave, with hybrid work in the UK. You will shape strategy, deliver roadmaps, and use data to improve engagement and retention.

Qualifications

• Experience leading customer-facing digital products and product strategy.
• Knowledge of personalisation, loyalty or digital customer experiences.
• Experience guiding teams through product discovery, delivery and optimisation.
• Confidence using data and customer research to inform decisions.
• An ability to bring people together, communicate clearly and balance customer and commercial needs.

Responsibilities

• Shape the vision, strategy and roadmap for Personalisation and Loyalty.
• Lead multiple product teams to deliver meaningful customer and business outcomes.
• Create connected, personalised experiences across our website, app and stores.
• Work closely with technology, data, marketing and design teams to bring ideas to life.
• Use customer insights, experimentation and data to improve engagement, conversion and retention.
• Influence stakeholders and support wider digital transformation priorities.

Skills

Product strategy

Digital products

Personalisation

Loyalty

Data-driven decisions

Stakeholder management

Team leadership

Experimentation

Customer insights

Job description

Holland & Barrett is seeking a Lead Product Manager to shape the future of personalisation and loyalty across our digital and in-store experiences. You will lead two product areas including HBMe loyalty, coordinating cross-functional teams to deliver personalised customer journeys.

The role is a full-time, 12-month fixed-term contract covering maternity leave, with hybrid work in the UK. You will shape strategy, deliver roadmaps, and use data to improve engagement and retention.