Product Lead – Personalisation & Loyalty

Holland Barrett; Greater London; Hybrid; GBP 85.000 - 110.000; Vollzeit

Benefits dieser Stelle

Private medical insurance

24/7 Virtual GP access

Wellbeing testing kit

Life assurance

Pension with employer contribution

Colleague discount

Employee assistance programme

Cycle to Work

Colleague product allowance

Discounter discounts

Wellhub membership

Zusammenfassung

Holland & Barrett is seeking a Lead Product Manager on a full-time, 12-month fixed-term contract to cover maternity leave. You will lead the Personalisation and Loyalty spaces, shaping the vision and roadmap across our digital and in-store experiences.

You’ll unite technology, data, marketing and design teams to deliver meaningful customer outcomes. In this role you’ll use customer insights and experimentation to drive engagement, conversion and retention, while balancing customer and commercial

Qualifikationen

• Experience leading customer-facing digital products and product strategy.
• Knowledge of personalisation, loyalty or digital customer experiences.
• Experience guiding teams through product discovery, delivery and optimisation.
• Confidence using data and customer research to inform decisions.
• Ability to bring people together, communicate clearly and balance customer and commercial needs.

Aufgaben

• Shape the vision, strategy and roadmap for Personalisation and Loyalty.
• Lead multiple product teams to deliver meaningful customer and business outcomes.
• Create connected, personalised experiences across our website, app and stores.
• Work closely with technology, data, marketing and design teams to bring ideas to life.
• Use customer insights, experimentation and data to improve engagement, conversion and retention.
• Influence stakeholders and support wider digital transformation priorities.

Kenntnisse

Lead product strategy

Personalisation

Loyalty programmes

Cross-functional leadership

Data-driven decisions

Customer insights

Jobbeschreibung

Holland & Barrett is seeking a Lead Product Manager on a full-time, 12-month fixed-term contract to cover maternity leave. You will lead the Personalisation and Loyalty spaces, shaping the vision and roadmap across our digital and in-store experiences.

You’ll unite technology, data, marketing and design teams to deliver meaningful customer outcomes. In this role you’ll use customer insights and experimentation to drive engagement, conversion and retention, while balancing customer and commercial