Senior Product Designer

Holland & Barrett; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Technology Incentive Scheme

Learning and Development opportunities

Career progression

Pension company contribution

28 or 33 Days Holiday per year

Refer and Earn Scheme

Discounted Products

Free 24/7 Confidential Advice

Mental Health First Aiders

Reward and Recognition Schemes

Job summary

A leading health and wellness retailer in Greater London is seeking a Senior Product Designer. This role emphasizes designing personalized experiences for customers in their wellness journey, particularly through the H&B native app. You will collaborate with various teams to create intuitive interfaces, focusing on user feedback and data analysis. Ideal candidates should be proficient in Figma and have experience in designing for mobile applications. Competitive benefits package offered, including a technology incentive scheme and career progression opportunities.

Qualifications

• Proven experience designing seamless experiences.
• Experience with native applications (iOS or Android).
• Ability to design interactions using Figma.
• Experience with Agile and A/B testing.
• Prototype and design interactions using Figma, Overflow, or similar.
• A collaborative mindset with strong interpersonal skills.
• Ability to lead design thinking and align stakeholders.
• Excellent communication and presenting to diverse audiences.
• Portfolio demonstrating related work.
• UX best practice and problem-solving skills.
• Understanding of ecommerce shopping behaviours.
• Experience of Agile development, A/B testing and multivariate testing.
• Understanding of how designs come to life in engineering.

Responsibilities

• Design personalised wellness journeys for customers.
• Use generative AI tools to prototype experiences.
• Analyse customer journeys and user flows.
• Communicate interaction design through wireframes.
• Understanding technical dependencies to inform solutions.
• Building high-quality wireframes and prototypes for testing and Agile workstreams.
• Communicating design through detailed wireframes and prototypes.
• Ensuring inclusive design across Holland & Barrett experiences.
• Crafting scalable components and documenting requirements for engineering handover.
• Maintaining and evolving the Design System per brand guidelines.
• Supporting UAT and ensuring high-quality end-user experiences with cross-functional partners.

Skills

Expert user in Figma

UI design background

Strong communication skills

Understanding of ecommerce shopping behaviours

Outstanding problem-solving skills

Ability to prototype interactions

Communication

Portfolio

UX best practice

Ecommerce

Agile/A/B testing

Engineering collaboration

Education

An online portfolio of related work

Tools

Figma

Overflow

Job description

Overview

About Product At Holland & Barrett
At Holland & Barrett International, we're on a mission to become the world's leading health and wellness business. Already Europe's largest, we're expanding rapidly into new markets — with the wellbeing of our customers and colleagues at the very heart of everything we do.

Ready for an EPIC career? As a Senior Product Designer, you will be joining our Design & Research Team in the Tech division of Holland & Barrett. This role will focus specifically on designing new personalised experiences to support customers wherever they are in their wellness journey, and will have a specific focus on the H&B native app. You will be part of an exciting, fast-paced product design team, working closely with other talented designers, product managers, researchers, analysts, and stakeholders. Putting the customer first, your work will be grounded in empathy, drawing upon user feedback through research and testing. You will carefully analyse qualitative and quantitative data to understand who our customers are, how they behave, and what problems and needs they have. Using this information, you will design seamless, conversational experiences that help customers find the right products and support. You will also be responsible for effectively communicating your designs with product managers and engineers to ensure that what is built is accurate, innovative, and highquality.

Responsibilities

• Designing, testing, and evolving personalised wellness journeys that help customers achieve their health goals, drive customer retention, conversion, and satisfaction.
• Using generative AI tools (e.g. Lovable, Figma Make, and others) to rapidly ideate, explore concepts, and prototype new conversational experiences.
• Analysing customer journeys and mapping out user flows for current and new conversational features.
• Analysing qualitative and quantitative data to better inform design decisions and priorities.
• Understanding technical dependencies and requirements to help produce informed solutions.
• Building high-quality wireframes and prototypes for user testing, A/B testing, and Agile development workstreams.
• Communicating interaction design through technically detailed wireframes and prototypes.
• Ensuring Holland & Barrett experiences are accessible for all users, taking an ‘Inclusive Design' approach.
• Crafting high quality scalable components and documenting all functional requirements to create a seamless engineering handover.
• Maintaining and helping to evolve our Design System in line with Holland & Barrett brand guidelines.
• Supporting UAT (user acceptance testing) and taking responsibility for the quality of the end-user experience, working closely with cross-functional partners.

Qualifications

• Expert user in Figma.
• Proven experience designing intuitive, seamless experiences that solve customer problems.
• Experience designing for native applications (e.g. iOS or Android).
• Strong background in UI design and the ability to create beautiful, intuitive interfaces in high fidelity.
• Ability to prototype and design interactions using Figma, Overflow, or similar.
• A collaborative mindset, strong interpersonal skills and a team-first attitude.
• Ability to bring together, align teams and stakeholders through design thinking
• Excellent communication skills and ability to present to diverse audiences.
• An online portfolio of work demonstrating related experience.
• Outstanding problem-solving skills and knowledge of UX best practice.
• Understanding of ecommerce shopping behaviours.
• Experience of Agile development, A/B testing and multivariate testing.
• A good understanding of engineering technologies and how designs come to life in the engineering process.

Benefits

• Technology Incentive Scheme - we offer different bonus schemes for all grades in Technology, starting at 10%.
• Learning and Development opportunity with Holland & Barrett is a great base for career development long term.
• Career progression
• Pension company contribution
• Your wellbeing is paramount so you can get away and take 28 or 33 Days Holiday per year.
• Refer and Earn Scheme - as we're growing you can earn money by referring people to join us from your network.
• Epic Extras gives you access to exclusive benefits, free advice and savings from a range of retailers and providers.
• Stay healthy with Discounted Products - from day one you'll get a 25% discount when you shop at H&B on anything that you buy.
• Free 24/7 Confidential Advice & Colleague Welfare.
• Mental Health First Aiders - we have lots of qualified Mental Health First Aiders because its all about your health & wellbeing.
• Reward and Recognition Schemes, so your hard work and loyalty won't go unnoticed.
• And many more!

The Company

• Holland & Barrett is one of the nation's most loved and trusted brands, known for offering quality health food, vitamins and supplements all sold by highly trained and qualified advisors.
• Bucking the current trend of high street retailers, we forecast significant growth and expansion plans in the coming years, with considerable investment going into all areas of the business. We certainly embrace change and drive speed in everything we do. Every day presents a different challenge, but every day is also filled with fun, teamwork and passion to succeed and surpass every expectation.