Lead Patient Pathway Coordinator

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A major NHS Trust in Manchester is seeking a Lead Patient Pathway Coordinator to oversee the patient care administrative process. The ideal candidate will manage a team and ensure high-quality service while adhering to operational standards. This role offers an opportunity to work within a large multidisciplinary team focused on enhancing patient pathways. Previous experience in a patient-focused environment is essential.

Qualifications

• Ability to prioritize workloads effectively.
• Experience in a customer-focused environment.
• Ability to supervise a team and ensure service quality.

Responsibilities

• Act as the point of contact for patient pathways.
• Lead a team to provide a high-quality patient experience.
• Ensure compliance with standard operating procedures.

Skills

Strong organizational skills

Excellent communication skills

Customer focused approach

Job description

Overview

Are you looking for a new challenge? If yes, Reproductive Medicine would like to hear from you. We are looking for a motivated individual to join our busy team. The successful candidate will be motivated, able to prioritise workloads, build good working relationships and book and plan patients being referred into the service within the agreed RTT timeframe. The successful candidate will work with a large Multidisciplinary Team leading on Endometriosis, Menopause, Recurrent Miscarriage and Gynae Endocrine.

The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. The Lead PPC will supervise a team of Patient Pathway Coordinators and other junior administrators to ensure high quality of service is achieved through Trust quality standards, Standard Operating Procedures (SOPs) are adhered to and hospital targets are achieved.

Responsibilities

• Be the point of contact for all administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from referral to treatment and/or discharge.
• Provide a patient focused service that supports a named member of clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.
• Ensure high levels of patient care and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. Lead by example to other members of the team.
• Lead a team as Lead PPC, supervising Patient Pathway Coordinators and other junior administrators to maintain service quality and compliance with SOPs and hospital targets.
• Support the organisational goals of MFT, including safe, efficient and effective use of resources within a digitally enabled environment.

About Us

MFT is one of the largest NHS Trusts in England with a turnover of over £3bn and a scale that supports a broad range of opportunities. We bring together 10 hospitals & community services from across Manchester, Trafford & beyond, championing collaborative working and transformation, and encouraging our 30,000 workforce to pursue ambitious goals.

We have created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness and driving research and innovation through the introduction of Hive, our Electronic Patient Record system launched in September 2022. We are a major academic Research Centre & Education provider.

Contact

For further details / informal visits contact: Name: Dom Adamo — Team Manager
Email: [e-mail]
Telephone: [phone]

Alaika Rashad — Team Manager
Email: [e-mail]
Telephone: [phone]