Lead Healthcare Service Desk Analyst (Hybrid)

Talent Leaders; Essex; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A leading health services provider in Essex is hiring two Service Desk Analysts to support their expanding operations. The role focuses on providing excellent customer service, managing incidents, and mentoring new staff. The ideal candidate will have experience in IT support and strong communication skills. This position offers a competitive salary of £28k-30k and benefits, with a hybrid work model requiring three days in the office. Shortlisting is happening today, and they are looking for immediate starters.

Benefits

Competitive salary

Benefits

Opportunity for professional development

Qualifications

• Experience in a service desk or IT support role is essential.
• Ability to deliver high levels of customer service.
• Strong organizational and multitasking skills.

Responsibilities

• Ensure customers receive the help they require.
• Monitor trends and provide support as needed.
• Act as escalation for operational issues.
• Take ownership of communications during Major Incidents.
• Perform quality checks on incident tickets.
• Manage the IT Service Desk Rota system.
• Conduct regular meetings with service desk personnel.
• Line manage and mentor service desk analysts.
• Assist with process implementation and service improvement.
• Provide statistical reports weekly and monthly.

Skills

Customer service skills

Incident management

Quality assurance

Training and mentoring

Statistical reporting

Job description

A leading health services provider in Essex is hiring two Service Desk Analysts to support their expanding operations. The role focuses on providing excellent customer service, managing incidents, and mentoring new staff. The ideal candidate will have experience in IT support and strong communication skills. This position offers a competitive salary of £28k-30k and benefits, with a hybrid work model requiring three days in the office. Shortlisting is happening today, and they are looking for immediate starters.