Lead Guest Experience: Fast, Friendly, Tech-Savvy

Harri; Walberton; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Free food and drink on shift

Staff discount

Career development

Job summary

KFC in the United Kingdom is hiring a Guest Experience Lead to be the friendly face that makes guests feel instantly welcome, answer questions, and help with digital orders so nothing slows them down.

You’ll spot and solve problems on the fly, support the team, and raise the bar for great service every day.

If you value teamwork, clear communication, and quick thinking, this role offers real opportunity to grow within a fast‑paced, customer‑centric environment.

Qualifications

• Welcome guests with energy and a genuine smile.
• Know the menu to answer questions and promote promos.
• Assist guests with kiosks and the app, making ordering easy.

Responsibilities

• Welcome first, always—greet guests and make them feel valued.
• Know the menu inside out and help guests pick items.
• Help guests navigate digital ordering and customise orders.
• Keep things moving by monitoring flow and communicating order status.
• Handle guest concerns calmly and escalate when needed.

Job description

KFC in the United Kingdom is hiring a Guest Experience Lead to be the friendly face that makes guests feel instantly welcome, answer questions, and help with digital orders so nothing slows them down.

You’ll spot and solve problems on the fly, support the team, and raise the bar for great service every day.

If you value teamwork, clear communication, and quick thinking, this role offers real opportunity to grow within a fast‑paced, customer‑centric environment.