Guest Experience Lead — Fast-Paced Service, Free Meals on Shift

KFC; Chipping Barnet; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

KFC in the United Kingdom is seeking a Guest Experience Lead to greet guests, answer questions and assist with digital orders, ensuring a smooth, friendly dining experience. You’ll spot problems on the fly and help the team raise the bar for great service every day.

You’ll need strong communication, a calm problem-solver mindset, and tech savvy to guide guests using kiosks and the app. Join to grow with a brand that celebrates individuality.

Qualifications

• Talk the talk: friendly, clear and confident with everyone.
• Think fast: you don’t freeze when stuff goes wrong — you fix it.
• Tech savvy: you know your way around digital ordering and can show guests how it works without stress.

Responsibilities

• Welcome first, always. Greet every guest with energy and a smile.
• Know the menu inside out. Answer questions, shout out promos, help guests pick what’s right.
• Make tech easy. Help guests use kiosks or the app and show how to customize and order.
• Keep it moving. Manage crowd, reduce wait times, and communicate order status.
• Handle complaints like a pro. Listen, stay calm, fix things, and escalate when needed.

Skills

Great communication

Think fast

Tech savvy

Job description

KFC in the United Kingdom is seeking a Guest Experience Lead to greet guests, answer questions and assist with digital orders, ensuring a smooth, friendly dining experience. You’ll spot problems on the fly and help the team raise the bar for great service every day.

You’ll need strong communication, a calm problem-solver mindset, and tech savvy to guide guests using kiosks and the app. Join to grow with a brand that celebrates individuality.