Guest Experience Lead: Fast, Friendly Service Pro

KFC; Elgin; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

KFC in the United Kingdom is seeking a Guest Experience Lead to greet guests, assist with digital ordering, and keep things running smoothly. You’ll guide guests through kiosks and the app, answer questions, and help tailor orders with a friendly, confident approach.

You’ll spot issues, fix what you can, and support the team to raise the bar for great service every day. We value real people with diverse backgrounds and offer on-site roles, with on-shift meals and staff discounts as benefits.

Qualifications

• Great communication — friendly, clear and confident with everyone.
• You don’t freeze when stuff goes wrong — you fix it.
• Tech savvy — comfortable with digital ordering systems.

Responsibilities

• Welcome guests with energy and a genuine smile.
• Be the friendly face that helps with digital ordering and app/kiosk usage.
• Spot and solve problems on the fly and keep service moving smoothly.
• Support the team and escalate to leaders when needed.

Skills

Great communication

Think fast

Tech savvy

Job description

KFC in the United Kingdom is seeking a Guest Experience Lead to greet guests, assist with digital ordering, and keep things running smoothly. You’ll guide guests through kiosks and the app, answer questions, and help tailor orders with a friendly, confident approach.

You’ll spot issues, fix what you can, and support the team to raise the bar for great service every day. We value real people with diverse backgrounds and offer on-site roles, with on-shift meals and staff discounts as benefits.