Guest Experience Lead: Fast, Friendly Service

Area 22 - James Stark; Trowbridge; On-site; GBP 14,000 - 20,000; Full time

Benefits offered by this job

Free food and drink on shift

Career progression opportunities

Job summary

KFC in the United Kingdom is looking for a friendly team member to greet guests, assist with digital orders, and keep service smooth during busy periods. You’ll help customers choose items, navigate kiosks and the app, and resolve issues promptly to maintain fast service.

Strong communication, a willingness to learn, and comfort with technology are essential. This role offers shift work with free meals on shift and opportunities for progression within the team.

Qualifications

• Excellent communication skills with customers
• Ability to adapt quickly and think on your feet
• Comfort with digital ordering systems and kiosks

Responsibilities

• Welcome guests with a smile and make them feel at home
• Know the menu inside out to answer questions and suggest promos
• Help guests use kiosks or the app and show how to order
• Keep things moving by managing queues and updating guests on order status
• Handle complaints calmly and involve a supervisor when needed

Skills

Customer service

Communication

Tech savvy

Problem solving

Job description

KFC in the United Kingdom is looking for a friendly team member to greet guests, assist with digital orders, and keep service smooth during busy periods. You’ll help customers choose items, navigate kiosks and the app, and resolve issues promptly to maintain fast service.

Strong communication, a willingness to learn, and comfort with technology are essential. This role offers shift work with free meals on shift and opportunities for progression within the team.