Guest Experience Lead - Fast, Friendly Service

KFC Aintree - Grand National Avenue; West Kirby; On-site; GBP 9,600 - 17,000; Full time

Benefits offered by this job

Pay rate up to £12.21

Free food and drink on shift

25% staff discount

Leadership career step

Job summary

KFC in the United Kingdom is hiring a Guest Experience Lead to be the welcoming face for guests, guiding them through digital ordering and ensuring smooth service. You’ll answer questions, promote promos, and help guests choose meals, all while keeping queues moving and issues resolved with calm and teamwork.

You’ll need strong communication, quick thinking, and comfort with technology. The role emphasizes inclusion, growth, and being your authentic self in a supportive team.

Qualifications

• Great communication with guests
• Fast thinking and problem solving
• Tech savvy with digital ordering systems

Responsibilities

• Welcome guests with energy and a smile, making them feel valued from entry.
• Know the menu, answer questions, highlight promos and help selections.
• Assist guests with kiosks and the app, showing order customization clearly.
• Keep operations moving, manage wait times, and communicate order status.
• Handle complaints professionally and involve supervisors when needed.

Job description

KFC in the United Kingdom is hiring a Guest Experience Lead to be the welcoming face for guests, guiding them through digital ordering and ensuring smooth service. You’ll answer questions, promote promos, and help guests choose meals, all while keeping queues moving and issues resolved with calm and teamwork.

You’ll need strong communication, quick thinking, and comfort with technology. The role emphasizes inclusion, growth, and being your authentic self in a supportive team.