Guest Experience Lead: Fast, Friendly Service & Digital Ordering

KF; Harlow; On-site; GBP 17,000 - 18,000; Full time

Benefits offered by this job

Pay rate: Up to £12.21

Free food and drink on shift

25% staff discount

Job summary

KFC in the United Kingdom is hiring a Guest Experience Lead to be the friendly face welcoming guests, answer questions, assist with digital orders, and keep service moving.

You’ll spot and solve problems on the fly, support the team, and raise the bar for great service every day. The role blends people skills with tech know-how for kiosks and the app, focusing on speed, warmth and accuracy.

Qualifications

• Excellent communication—friendly, clear, and confident with guests.
• Think fast and stay calm under pressure.
• Tech savvy; comfortable guiding guests with kiosks and the app.

Responsibilities

• Welcome guests with energy and a smile the moment they walk in.
• Know the menu inside out and help guests pick what’s right.
• Make tech feel easy by showing how to use kiosks and the app.
• Keep things moving by monitoring queues and updating guests on order status.
• Handle complaints professionally and escalate to leadership when needed.

Job description

KFC in the United Kingdom is hiring a Guest Experience Lead to be the friendly face welcoming guests, answer questions, assist with digital orders, and keep service moving.

You’ll spot and solve problems on the fly, support the team, and raise the bar for great service every day. The role blends people skills with tech know-how for kiosks and the app, focusing on speed, warmth and accuracy.