Guest Experience Lead: Fast-Paced Service, Growth & Perks

KFC Trowbridge - Bradley Road; North Bradley; On-site; GBP 9,600 - 17,000; Full time

Benefits offered by this job

Free food on shift

Staff discount

Job summary

KFC is hiring a Guest Experience Lead in the United Kingdom to greet guests, manage digital order interactions, and support the team in delivering fast, friendly service. You will help customers navigate kiosks and the app, promote promotions, and maintain smooth service during busy periods.

The role emphasizes great communication, quick thinking, and a customer-first attitude, with a culture that values individuality and growth within the team.

Qualifications

• Excellent communication, friendly and confident with guests.
• Able to think fast and fix issues as they arise.
• Tech friendly and able to assist guests with kiosks and apps.

Responsibilities

• Greet every guest with energy and a smile to make them feel valued on entry.
• Know the menu inside out, answer questions and highlight promos to guests.
• Assist guests with digital ordering and app usage for a smooth process.
• Monitor crowd flow to reduce wait times and keep guests informed about orders.
• Handle complaints calmly and escalate to the Team Leader or GM when needed.

Skills

Communication

Adaptability

Tech literacy

Job description

KFC is hiring a Guest Experience Lead in the United Kingdom to greet guests, manage digital order interactions, and support the team in delivering fast, friendly service. You will help customers navigate kiosks and the app, promote promotions, and maintain smooth service during busy periods.

The role emphasizes great communication, quick thinking, and a customer-first attitude, with a culture that values individuality and growth within the team.