Guest Experience Lead — Service & Digital Ordering Pro

KFC; Epsom; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Free food and drink on shift

Staff discount

Job summary

KFC in the United Kingdom is seeking a Guest Experience Lead to be the friendly face that welcomes guests, answers questions, and helps with digital ordering. You’ll spot and solve problems, support the team, and raise the bar for service every day.

If you’re passionate about hospitality, enjoy fast-paced environments, and want to develop leadership skills, this role offers a clear path to growth and a chance to make guests feel valued from the moment they walk in.

Qualifications

• Excellent communication with guests and colleagues.
• Calm under pressure with quick thinking to resolve issues.
• Comfortable using kiosks and digital ordering platforms.

Responsibilities

• Welcome guests with energy and a smile.
• Know the menu and promos to help guests choose.
• Assist guests with kiosks and the app for ordering.
• Keep things moving, manage wait times and updates.
• Handle complaints professionally and escalate if needed.

Skills

Communication

Problem solving

Tech literacy

Job description

KFC in the United Kingdom is seeking a Guest Experience Lead to be the friendly face that welcomes guests, answers questions, and helps with digital ordering. You’ll spot and solve problems, support the team, and raise the bar for service every day.

If you’re passionate about hospitality, enjoy fast-paced environments, and want to develop leadership skills, this role offers a clear path to growth and a chance to make guests feel valued from the moment they walk in.