Guest Experience Lead: Welcoming, Tech-Savvy Frontline

KFC Aintree - Grand National Avenue; Sefton; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Pay rate up to £12.21 per hour

Free food and drink on shift

Staff discount 25%

Opportunity for leadership career step

Job summary

KFC is seeking a Guest Experience Lead in the United Kingdom to greet guests with energy, answer questions, and assist with digital orders so service runs smoothly. You’ll help guests choose items, explain promos, and ensure every guest feels valued from entry to exit.

You’ll spot and resolve issues on the fly, support the team, and strive to raise the bar for great service daily, maintaining a welcoming atmosphere and clear communication.

Qualifications

• Excellent communication with customers and team
• Ability to stay calm and think fast under pressure
• Comfort with using kiosks and digital ordering systems

Responsibilities

• Greet guests with energy and make them feel valued from the moment they enter.
• Answer questions, describe promos, and help guests choose items.
• Assist guests with kiosks or the app and show them ordering steps clearly.
• Keep lines moving, monitor wait times, and update guests on order progress.
• Handle complaints professionally and involve leadership when needed.

Skills

Communication

Customer service

Problem solving

Tech literacy

Job description

KFC is seeking a Guest Experience Lead in the United Kingdom to greet guests with energy, answer questions, and assist with digital orders so service runs smoothly. You’ll help guests choose items, explain promos, and ensure every guest feels valued from entry to exit.

You’ll spot and resolve issues on the fly, support the team, and strive to raise the bar for great service daily, maintaining a welcoming atmosphere and clear communication.