Lead Front Desk & Guest Experience Leader

Soho House; Greater London; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

Soho Friends Membership

50% Team discount on Food & Drink

Staff Room Rates

Health Cash Plan

Dental Plan

Birthday Day Off after 1 year

Staff discount on Cowshed Soho Home

Charity days with Soho Impact

Free Counselling Sessions

Training and team events

Job summary

Soho House is seeking a Head Receptionist to lead the front desk, setting the tone for warm, professional welcomes for members, guests and visitors. You’ll supervise a reception team, manage high-volume calls, and coordinate with management to ensure flawless service across all venues.

The role requires 2-4 years in premium hospitality, leadership experience, and proficiency with reservations systems. A strong guest-first attitude and reliable teamwork will help you succeed in our vibrant

Qualifications

• 2-4 years in a receptionist or front-of-house role within a premium hospitality environment
• Experience in luxury hospitality or private members clubs is preferred
• Proficient in reservation systems such as Opera/OpenTable or equivalent
• Excellent communication and guest-first mindset

Responsibilities

• Supervise and support the reception team to deliver high-quality service
• Answer high-volume calls for reservations, inquiries and deliveries, and relay messages
• Maintain knowledge of menus, hours of operation, and amenity pricing
• Keep the reception area clean, sanitary and well organized
• Address guest concerns in real time and coordinate with management
• Prepare daily reports and handovers for management
• Build relationships with members and guests and relay feedback to management
• Train and onboard new reception team members and run refresher sessions
• Monitor bookings, membership data, and ensure data accuracy/compliance
• Oversee shift rotas and team communication to ensure coverage

Skills

Front desk leadership

Customer service

Calm under pressure

Tools

Opera

OpenTable

Job description

Soho House is seeking a Head Receptionist to lead the front desk, setting the tone for warm, professional welcomes for members, guests and visitors. You’ll supervise a reception team, manage high-volume calls, and coordinate with management to ensure flawless service across all venues.

The role requires 2-4 years in premium hospitality, leadership experience, and proficiency with reservations systems. A strong guest-first attitude and reliable teamwork will help you succeed in our vibrant