Luxury Front Desk & Guest Experience Concierge

Soho House via Caterer.com; Chipping Norton; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

50% Team discount on Food & Drink

Staff Room Rates

Health Cash Plan

Dental Plan

Birthday Day Off

50% Staff Discount on Cowshed & Soho H

Paid charity days (Soho Impact)

Free Counselling Sessions

Cookhouse & House Tonic training

Continuous training and team events

Job summary

Soho House via Caterer.com is seeking a Receptionist to deliver seamless front-of-house service and support club operations. You will be the first contact for members and guests, setting a welcoming tone with discretion, efficiency and elegance.

With 2–3 years in a front desk role within luxury hospitality or private clubs, you will lead team coordination, manage queries and reservations, and maintain a polished reception area. This role is on-site in the UK.

Qualifications

• 2–3 years’ experience in a front desk role.
• Experience in luxury hospitality or private members clubs.
• Strong leadership and team coordination skills.
• Excellent verbal and written communication.
• Proficient in reservation systems (e.g., Opera, Open Table, or equivalent).
• Calm under pressure and guest-first mindset.

Responsibilities

• Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.
• Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
• Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.
• Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
• Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).
• Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
• Assist guests by checking/ retrieving their coats and/or items they left.
• Build relationships with members and guests and communicate and red flags and positive feedback to management.
• Influence a fun and positive atmosphere by being approachable and professional.
• Assist management with new hires by training Soho Standards and steps of service expected daily.
• Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently

Skills

Front desk experience

Hospitality/ clubs experience

Team leadership

Verbal and written communication

Reservation systems (Opera/OpenTable)

Calm under pressure

Tools

Opera

OpenTable

Job description

Soho House via Caterer.com is seeking a Receptionist to deliver seamless front-of-house service and support club operations. You will be the first contact for members and guests, setting a welcoming tone with discretion, efficiency and elegance.

With 2–3 years in a front desk role within luxury hospitality or private clubs, you will lead team coordination, manage queries and reservations, and maintain a polished reception area. This role is on-site in the UK.