Head of Front Desk – Luxury Hospitality

Soho House via Caterer.com; City of Westminster; Vor Ort; GBP 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Weekly Pay

Team meal on shift

Staff discount on Food & Drink

Birthday Day Off

Health Plan (staff)

Zusammenfassung

Soho House Dean Street Townhouse in Central London is seeking a Head Receptionist to lead the front desk team, ensure warm, professional service and smooth operations for members, guests and visitors. You will set the tone for exceptional service as the first point of contact and supervise a high-volume reception environment.

The role requires up to 2 years’ experience in a busy, high-profile venue, reliability, friendliness, and a passion for first-class guest experiences in luxury hospitality

Qualifikationen

• Experience in luxury hospitality or private members clubs.
• 2–4 years in a receptionist or front-of-house role within a premium hospitality environment.
• Proficient in reservation systems (e.g., Opera, OpenTable, or equivalent).

Aufgaben

• Supervise and support the reception team in delivering consistent, high-quality service.
• Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries; messages for members and from employees; among other inquiries.
• Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.
• Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
• Support, redirect and problem solve in real-time to ensure guest concerns are addressed and action items set.
• Prepare daily reports and handovers for management, identifying service or operational issues.
• Build relationships with members and guests and communicate feedback to management.
• Train and onboard new reception team members, and conduct refresher sessions.
• Monitor reception systems, bookings, membership database, and ensure data accuracy and compliance.
• Oversee shift rotas, task delegation, and team communication to maintain full coverage and efficiency.

Kenntnisse

Leadership

Customer service

First-class service

Tools

Opera

OpenTable

Jobbeschreibung

Soho House Dean Street Townhouse in Central London is seeking a Head Receptionist to lead the front desk team, ensure warm, professional service and smooth operations for members, guests and visitors. You will set the tone for exceptional service as the first point of contact and supervise a high-volume reception environment.

The role requires up to 2 years’ experience in a busy, high-profile venue, reliability, friendliness, and a passion for first-class guest experiences in luxury hospitality