Luxury Front Desk Lead — Guest Experience & Service

Soho House & Co.; Greater London; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

50% staff discount on food & drink

Staff room rates

Health cash plan

Dental plan

Birthday day off

Staff discounts on Soho/Home brands

2 charity days per year

Counselling sessions

Training & development

Team events

Job summary

Soho House in Dean Street Townhouse, Central London, seeks a Head Receptionist to lead the front desk and set the tone for outstanding service. You will supervise the reception team, handle high-volume inquiries, and ensure seamless operations across memberships, reservations, and guest care.

The role emphasizes guest-first service, reliability, and teamwork within a renowned luxury hospitality setting. Competitive benefits and ongoing training accompany the position.

Qualifications

• Experience in luxury hospitality or private members clubs.
• 2–4 years in a receptionist or front-of-house role within a premium hospitality environment.
• Previous supervisory or leadership experience preferred.
• Proficient in reservation systems and guest management.

Responsibilities

• Supervise and support the reception team to deliver high-quality service.
• Answer high-volume phone lines for restaurant, roof and cinema reservations and general inquiries.
• Be well-versed on menus, hours of operation and amenity pricing.
• Maintain a clean, safe reception area and coat check.
• Provide real-time problem solving to address guest concerns and actions.
• Prepare daily reports and handovers for management.
• Build relationships with members and guests and relay feedback to management.
• Train and onboard new reception staff and conduct refresher sessions.
• Monitor bookings, membership data, and ensure data accuracy and compliance.
• Oversee shift rotas and team communication to ensure coverage.

Skills

Luxury hospitality

Front of house

Supervisory experience

Customer service

Reservation systems

Tools

Opera

OpenTable

Job description

Soho House in Dean Street Townhouse, Central London, seeks a Head Receptionist to lead the front desk and set the tone for outstanding service. You will supervise the reception team, handle high-volume inquiries, and ensure seamless operations across memberships, reservations, and guest care.

The role emphasizes guest-first service, reliability, and teamwork within a renowned luxury hospitality setting. Competitive benefits and ongoing training accompany the position.