Luxury Front Desk Concierge - Guest Experience Leader

Soho House & Co; Greater London; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Team meal

Soho Friends

50% Food & Drink discount

Staff Room Rates

Health Cash Plan

Dental Plan

Birthday Day Off

Cowshed/Soho Home discount

Charity days (2 paid)

Counselling Sessions

Cookhouse & Tonic training

Continuous training

Team Events

Job summary

Soho House is seeking a Receptionist to deliver seamless front‑of‑house service and support the day‑to‑day coordination of Club operations. You will be the first point of contact for members and guests, setting a tone of discretion, efficiency, and elegance from arrival.

With 2–3 years in a front desk role within luxury hospitality or private members clubs, you will lead with calm, warmth and professionalism while guiding guests, managing reservations, and maintaining a polished reception area.

Qualifications

• 2–3 years of experience in a front desk role.
• Experience in luxury hospitality or private members clubs.
• Strong leadership and team coordination skills.
• Excellent verbal and written communication.
• Proficient in reservation systems (e.g., Opera, Open Table, or equivalent).
• Calm under pressure and adept at resolving issues with a guest-first mindset.

Responsibilities

• Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.
• Answer high‑volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
• Well‑versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.
• Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
• Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).
• Support, redirect and problem solve in real‑time to ensure any guest related concerns are addressed and action items have been set.
• Assist guests by checking/ retrieving their coats and/or items they left.
• Build relationships with members and guests and communicate and red flags and positive feedback to management.
• Influence a fun and positive atmosphere by being approachable and professional.
• Assist management with new hires by training Soho Standards and steps of service expected daily.
• Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently.

Skills

Front desk experience

Luxury hospitality experience

Leadership & coordination

Communication skills

Reservation systems (Opera/OpenTable)

Calm under pressure

Job description

Soho House is seeking a Receptionist to deliver seamless front‑of‑house service and support the day‑to‑day coordination of Club operations. You will be the first point of contact for members and guests, setting a tone of discretion, efficiency, and elegance from arrival.

With 2–3 years in a front desk role within luxury hospitality or private members clubs, you will lead with calm, warmth and professionalism while guiding guests, managing reservations, and maintaining a polished reception area.