Lead Front Desk — Luxury Club Guest Experience

Soho House & Co.; Greater London; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Team meal whilst on shift prepared by

Soho Friends Membership

50% Team discount on Food & Drink, 7 7

Staff Room Rates

Health Cash Plan (Option to add up to

Dental Plan (option to add up to 2)

Birthday Day Off after 1 years' contin

Up to 50% Staff Discount on Cowshed &

2 days paid to support a charity

Free Counselling Sessions

Cookhouse & House Tonic training

Continuous training to develop you

Team Events and activities

Job summary

Soho House & Co. in London is seeking a Head Receptionist to lead the front desk, guiding a team to deliver warm, professional service for members, guests and visitors. You set the tone for outstanding guest experiences and ensure smooth reception operations at all times.

The role requires experience in luxury hospitality, supervisory ability, and strong knowledge of reservation systems. A comprehensive benefits package and ongoing training are provided.

Qualifications

• 2–4 years in receptionist/front-of-house in premium hospitality.
• Experience in luxury hospitality or private members clubs.
• Supervisory or leadership experience preferred.
• Proficient in reservation systems (Opera, OpenTable, or equivalent).
• Calm under pressure with a guest-first mindset.

Responsibilities

• Supervise and support the reception team in delivering consistent, high-quality service
• Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries
• Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing
• Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet
• Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set
• Prepare daily reports and handovers for management, identifying any service or operational issues
• Build relationships with members and guests and communicate and red flags and positive feedback to management
• Train and onboard new reception team members, and conduct regular refresher sessions
• Monitor reception systems, bookings, membership database, and ensure data accuracy and compliance
• Oversee shift rotas, task delegation, and team communication to maintain full coverage and efficiency

Skills

Reception leadership

Customer service

Phone handling

Team training

Data accuracy

Operations management

Tools

Opera

OpenTable

Job description

Soho House & Co. in London is seeking a Head Receptionist to lead the front desk, guiding a team to deliver warm, professional service for members, guests and visitors. You set the tone for outstanding guest experiences and ensure smooth reception operations at all times.

The role requires experience in luxury hospitality, supervisory ability, and strong knowledge of reservation systems. A comprehensive benefits package and ongoing training are provided.