Luxury Club Receptionist & Guest Experience Lead

Soho House; Greater London; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Team meal on shift

Soho Friends Membership

Staff discounts on food & drink

Staff Room Rates

Health Cash Plan

Dental Plan

Birthday Day Off

Staff discounts on Soho Home

Paid charity days via Soho Impact

Counselling sessions

Training & team events

Job summary

Soho House is seeking a Receptionist to deliver seamless front-of-house service, welcoming members and guests with discretion and elegance. You will handle inquiries, reservations, and Guest List duties while supporting club operations and training new hires.

Ideal candidates have 2–3 years in front desk roles within luxury hospitality, strong communication, and the ability to maintain a polished, guest-first mindset in a fast-paced environment.

Qualifications

• 2–3 years of experience in a front desk role.
• Experience in luxury hospitality or private members clubs.
• Strong leadership and team coordination skills.
• Excellent verbal and written communication.
• Proficient in reservation systems (Opera, OpenTable, or equivalent).
• Calm under pressure and guest-first mindset in resolving issues.

Responsibilities

• Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.
• Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
• Well‑versed on standard QA regarding menus, hours of operation and amenity availability/pricing.
• Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
• Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).
• Support, redirect and problem solve in real‑time to ensure any guest related concerns are addressed and action items have been set.
• Assist guests by checking/ retrieving their coats and/or items they left.
• Build relationships with members and guests and communicate and red flags and positive feedback to management.
• Influence a fun and positive atmosphere by being approachable and professional.
• Assist management with new hires by training Soho Standards and steps of service expected daily.
• Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently

Skills

Front desk experience

Luxury hospitality

Leadership

Communication

Reservation systems

Calm under pressure

Tools

Opera

OpenTable

Job description

Soho House is seeking a Receptionist to deliver seamless front-of-house service, welcoming members and guests with discretion and elegance. You will handle inquiries, reservations, and Guest List duties while supporting club operations and training new hires.

Ideal candidates have 2–3 years in front desk roles within luxury hospitality, strong communication, and the ability to maintain a polished, guest-first mindset in a fast-paced environment.