Lead Facilities Manager – Workplace Experience & Services

Mitie; City Of London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Mitie is seeking an outstanding Facilities Manager to lead the delivery of integrated FM services within a prestigious corporate workplace environment. You will manage Workplace Experience, Front of House, Cleaning and Security, build client relationships, and drive continuous improvement while ensuring safety, quality and environmental standards are met.

The role demands strong leadership, stakeholder management and expertise in CAFM systems to inform decision-making and improve service

Qualifications

• Proven experience leading integrated FM services in a corporate environment.
• Experience managing multiple service lines (Front of House, Cleaning, Security, Workplace Experience).
• Strong people management and client relationship skills.
• Experience using CAFM systems and reporting tools.

Responsibilities

• Lead day-to-day delivery of integrated Facilities Management services.
• Manage Workplace Experience, Front of House, Cleaning, Security and Soft Services teams.
• Build and maintain relationships with client stakeholders and service partners.
• Drive service excellence, innovation and continuous improvement initiatives.
• Manage operational performance, KPIs, budgets and financial reporting.
• Ensure compliance with Health, Safety, Quality and Environmental standards.
• Oversee third-party suppliers and subcontractor performance.
• Use CAFM systems and reporting tools to inform decisions and improve delivery.
• Promote accountability, collaboration and customer focus across service lines.

Skills

Leadership

Stakeholder management

People management

Communication

Report writing

CAFM systems

Budgeting

Service delivery

Problem solving

Health & safety awareness

Education

IWFM qualification

NEBOSH General Certificate

Tools

CAFM software

Job description

Mitie is seeking an outstanding Facilities Manager to lead the delivery of integrated FM services within a prestigious corporate workplace environment. You will manage Workplace Experience, Front of House, Cleaning and Security, build client relationships, and drive continuous improvement while ensuring safety, quality and environmental standards are met.

The role demands strong leadership, stakeholder management and expertise in CAFM systems to inform decision-making and improve service