Facilities Manager

Mitie; City Of London; Presencial; GBP 60.000 - 90.000; Jornada completa

Descripción de la vacante

Mitie is seeking an outstanding Facilities Manager to lead the delivery of integrated FM services within a prestigious corporate workplace environment. You will manage Workplace Experience, Front of House, Cleaning and Security, build client relationships, and drive continuous improvement while ensuring safety, quality and environmental standards are met.

The role demands strong leadership, stakeholder management and expertise in CAFM systems to inform decision-making and improve service

Formación

• Proven experience leading integrated FM services in a corporate environment.
• Experience managing multiple service lines (Front of House, Cleaning, Security, Workplace Experience).
• Strong people management and client relationship skills.
• Experience using CAFM systems and reporting tools.

Responsabilidades

• Lead day-to-day delivery of integrated Facilities Management services.
• Manage Workplace Experience, Front of House, Cleaning, Security and Soft Services teams.
• Build and maintain relationships with client stakeholders and service partners.
• Drive service excellence, innovation and continuous improvement initiatives.
• Manage operational performance, KPIs, budgets and financial reporting.
• Ensure compliance with Health, Safety, Quality and Environmental standards.
• Oversee third-party suppliers and subcontractor performance.
• Use CAFM systems and reporting tools to inform decisions and improve delivery.
• Promote accountability, collaboration and customer focus across service lines.

Conocimientos

Leadership

Stakeholder management

People management

Communication

Report writing

CAFM systems

Budgeting

Service delivery

Problem solving

Health & safety awareness

Educación

IWFM qualification

NEBOSH General Certificate

Herramientas

CAFM software

Descripción del empleo

Location: City of LondonWorking Hours: Full Time | Monday to Friday | 40 hours per week.

At Mitie, we're passionate about creating exceptional places for people to work, visit and thrive. We are seeking an outstanding Facilities Manager to lead the delivery of integrated Facilities Management services within a prestigious corporate workplace environment.

This is an exciting opportunity for an experienced Facilities Management professional who thrives on delivering outstanding customer experiences, building high-performing teams and developing strong client partnerships. You will play a key role in ensuring the workplace remains safe, welcoming, efficient and aligned with industry-leading standards.

What You'll Do

• Leading the day-to-day delivery of integrated Facilities Management services.
• Managing Workplace Experience, Front of House, Cleaning, Security and Soft Services teams.
• Building and maintaining strong relationships with client stakeholders and service partners.
• Driving service excellence, innovation and continuous improvement initiatives.
• Managing operational performance, KPIs, budgets and financial reporting.
• Ensuring compliance with Health, Safety, Quality and Environmental standards.
• Overseeing third-party suppliers and subcontractor performance.
• Using CAFM systems, service analytics and reporting tools to inform decision-making and improve service delivery.
• Promoting a culture of accountability, collaboration and customer focus across all service lines.
• Proven experience in a Facilities Manager, Workplace Manager or similar leadership role within a corporate environment.
• Experience managing integrated Facilities Management services across multiple service lines.
• Strong people management skills with a track record of developing high-performing teams.
• Experience overseeing Front of House, Workplace Experience, Cleaning and Security services.
• Excellent stakeholder management and relationship-building skills.
• Strong understanding of Health, Safety, Quality and Environmental compliance.
• Excellent communication, presentation and report-writing skills.
• Proficiency in CAFM systems and performance reporting tools.

Desirable Qualifications & Experience

• IWFM qualification or equivalent Facilities Management accreditation.
• NEBOSH General Certificate or equivalent Health & Safety qualification.
• Experience supporting newly mobilised or newly occupied workplace environments.
• Knowledge of smart building technology and workplace experience platforms.
• Experience delivering wellbeing initiatives and workplace engagement activities.
• Understanding of sustainability and environmental performance within FM operations.

Why Join Mitie?At Mitie, our people are at the heart of everything we do. We offer a supportive and inclusive environment where you can develop your career, make a meaningful impact and help create exceptional workplaces for our customers and colleagues.