Facilities Manager

Mitie Group plc.; Langley Green; Presencial; GBP 50.000 - 70.000; Jornada completa

Descripción de la vacante

Mitie Group plc. is seeking an experienced Facilities Manager to oversee integrated facilities management at a key client site in Crawley. The role covers hard and soft services, with ownership of all service delivery and strong client interface skills.

You will lead onsite teams, drive operational excellence, ensure compliance with health and safety standards, and build trusted stakeholder relationships across the site to deliver an exceptional customer experience.

Formación

• Proven experience delivering both hard and soft FM services in client-facing environments.
• Strong H&S and statutory compliance knowledge.
• Ability to lead diverse on-site teams and subcontractors.

Responsabilidades

• Lead end-to-end delivery of hard FM (M&E, compliance, PPM, reactive maintenance) and soft FM (cleaning, security, waste, catering).
• Ensure compliance with health and safety standards and regulations.
• Serve as primary client interface with Thales stakeholders and drive relationships.
• Create and lead on-site teams to deliver exceptional customer experience.
• Motivate and develop on-site teams and subcontractors for high performance.
• Oversee asset management, lifecycle planning, and maintenance strategies.
• Manage budgets, drive cost efficiencies, identify value-add opportunities.
• Achieve KPIs and SLAs; implement continuous improvement initiatives.
• Produce operational reports, support audits, and ensure governance.

Conocimientos

Hard FM management

Soft FM management

Stakeholder management

Leadership

Budget management

Educación

IOSH or NEBOSH qualification

Descripción del empleo

Mitie is seeking an experienced Facilities Manager to oversee the delivery of integrated facilities management services at a key site client site.

This role is based in Crawley overseeing the delivery of a full suite of hard and soft services for the client. You will take ownership of all services and act as the key client interface, driving operational excellence and developing strong stakeholder relationships.

This is a fantastic opportunity for a proactive and client-focused FM professional who thrives in fast-paced client facing environment.

Key Responsibilities

• Lead the end-to-end delivery of hard FM services (M&E, compliance, PPM, reactive maintenance) and soft FM services (cleaning, security, waste, catering, etc.)
• Ensure full compliance with statutory regulations, health & safety standards, and industry best practice
• Act as the primary point of contact for Thales stakeholders, building strong, trusted client relationships
• Create and lead the onsite team in creating an exceptional customer experience across the site
• Lead, motivate, and develop on-site teams and specialist subcontractors to ensure high performance
• Oversee asset management, lifecycle planning, and maintenance strategies
• Manage budgets effectively, driving cost efficiencies and identifying value-add opportunities
• Responsible for the achievement of KPIs and SLAs, implementing continuous improvement initiatives
• Produce operational reports, support audits, and ensure robust governance and compliance standards
• Lead/support small works and project delivery as required

Proven experience delivering both hard and soft FM services in a client-facing, high profile environment

• Excellent understanding and experience in managing H&S, statutory compliance and building services
• Hands-on, solutions-driven approach and a can-do attitude
• Experienced in leading and developing diverse teams across multiple services
• Strong leadership skills with the ability to influence and engage stakeholders at all levels
• Commercially aware, with experience managing budgets and driving efficiencies
• IOSH or NEBOSH qualification (desirable)