Client-Facing Facilities Manager – Hard & Soft FM

Mitie; Crawley; On-site; GBP 45,000 - 60,000; Full time

Job summary

Mitie is seeking an experienced Facilities Manager to oversee the delivery of integrated facilities management services at a key client site in Crawley. You will own all services and act as the main client interface, driving operational excellence and strong stakeholder relationships.

This role requires leadership of on-site teams across hard and soft services, ensuring compliance with health and safety standards while delivering an exceptional customer experience.

Qualifications

• Proven experience delivering hard and soft FM services in a client-facing, high profile environment.
• Strong understanding of H&S, statutory compliance and building services.

Responsibilities

• Lead end-to-end delivery of hard FM services (M&E, compliance, PPM, reactive maintenance) and soft FM services (cleaning, security, waste, catering).
• Ensure compliance with statutory regulations and health & safety standards.
• Act as primary client interface, building trusted relationships with stakeholders.
• Create and lead on-site teams to deliver exceptional customer experience.
• Develop on-site teams and subcontractors to achieve high performance.
• Oversee asset management, lifecycle planning and maintenance strategies.
• Manage budgets, drive cost efficiencies and identify value-add opportunities.
• Achieve KPIs and SLAs, implement continuous improvement.
• Produce operational reports, support audits and governance.

Skills

FM delivery

Stakeholder management

Budget management

Team leadership

Health & safety

Client facing

Compliance

Education

IOSH/NEBOSH qualification

Job description

Mitie is seeking an experienced Facilities Manager to oversee the delivery of integrated facilities management services at a key client site in Crawley. You will own all services and act as the main client interface, driving operational excellence and strong stakeholder relationships.

This role requires leadership of on-site teams across hard and soft services, ensuring compliance with health and safety standards while delivering an exceptional customer experience.