Facilities Leader: Workplace Experience & Operations

Mitie Group plc.; City Of London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Mitie Group plc. is seeking an experienced Facilities Manager to lead the delivery of integrated facilities management services across multiple strands, including Front of House, Workplace Experience, Cleaning and Security.

You will manage teams, performance metrics and budgets while ensuring top-tier client relationships and service excellence. The role requires strong leadership, a track record in corporate FM, and proficiency with CAFM systems and safety standards.

Qualifications

• Proven experience in a Facilities Manager or Workplace Manager role within a corporate environment.

Responsibilities

• Lead the day-to-day delivery of integrated Facilities Management services.
• Manage Front of House, Workplace Experience, Cleaning, Security and Soft Services teams.
• Build and maintain relationships with client stakeholders and service partners.
• Drive service excellence, innovation and continuous improvement initiatives.
• Manage operational performance, KPIs, budgets and financial reporting.
• Ensure compliance with Health, Safety, Quality and Environmental standards.
• Oversee third-party suppliers and subcontractor performance.
• Use CAFM systems and analytics to inform decisions and improve service delivery.
• Promote accountability, collaboration and customer focus across all service lines.

Skills

People management

Stakeholder management

Communication and reporting

Wellbeing and engagement

Sustainability knowledge

Team leadership across FM services

Customer/faculty relationship building

Innovation and continuous improvement

Education

IWFM qualification

NEBOSH General Certificate

Tools

CAFM systems

Performance reporting tools

Job description

Mitie Group plc. is seeking an experienced Facilities Manager to lead the delivery of integrated facilities management services across multiple strands, including Front of House, Workplace Experience, Cleaning and Security.

You will manage teams, performance metrics and budgets while ensuring top-tier client relationships and service excellence. The role requires strong leadership, a track record in corporate FM, and proficiency with CAFM systems and safety standards.