Facilities Manager

Mitie; Crawley; On-site; GBP 45,000 - 60,000; Full time

Job summary

Mitie is seeking an experienced Facilities Manager to oversee the delivery of integrated facilities management services at a key client site in Crawley. You will own all services and act as the main client interface, driving operational excellence and strong stakeholder relationships.

This role requires leadership of on-site teams across hard and soft services, ensuring compliance with health and safety standards while delivering an exceptional customer experience.

Qualifications

• Proven experience delivering hard and soft FM services in a client-facing, high profile environment.
• Strong understanding of H&S, statutory compliance and building services.

Responsibilities

• Lead end-to-end delivery of hard FM services (M&E, compliance, PPM, reactive maintenance) and soft FM services (cleaning, security, waste, catering).
• Ensure compliance with statutory regulations and health & safety standards.
• Act as primary client interface, building trusted relationships with stakeholders.
• Create and lead on-site teams to deliver exceptional customer experience.
• Develop on-site teams and subcontractors to achieve high performance.
• Oversee asset management, lifecycle planning and maintenance strategies.
• Manage budgets, drive cost efficiencies and identify value-add opportunities.
• Achieve KPIs and SLAs, implement continuous improvement.
• Produce operational reports, support audits and governance.

Skills

FM delivery

Stakeholder management

Budget management

Team leadership

Health & safety

Client facing

Compliance

Education

IOSH/NEBOSH qualification

Job description

Mitie is seeking an experienced Facilities Manager to oversee the delivery of integrated facilities management services at a key site client site.

This role is based in Crawley overseeing the delivery of a full suite of hard and soft services for the client. You will take ownership of all services and act as the key client interface, driving operational excellence and developing strong stakeholder relationships.

This is a fantastic opportunity for a proactive and client-focused FM professional who thrives in fast-paced client facing environment.

Key Responsibilities

• Lead the end-to-end delivery of hard FM services (M&E, compliance, PPM, reactive maintenance) and soft FM services (cleaning, security, waste, catering, etc.)
• Ensure full compliance with statutory regulations, health & safety standards, and industry best practice
• Act as the primary point of contact for Thales stakeholders, building strong, trusted client relationships
• Create and lead the onsite team in creating an exceptional customer experience across the site
• Lead, motivate, and develop on-site teams and specialist subcontractors to ensure high performance
• Oversee asset management, lifecycle planning, and maintenance strategies
• Manage budgets effectively, driving cost efficiencies and identifying value-add opportunities
• Responsible for the achievement of KPIs and SLAs, implementing continuous improvement initiatives
• Produce operational reports, support audits, and ensure robust governance and compliance standards
• Lead/support small works and project delivery as required

About You

• Proven experience delivering both hard and soft FM services in a client-facing, high profile environment
• Excellent understanding and experience in managing H&S, statutory compliance and building services
• Hands-on, solutions-driven approach and a can-do attitude
• Experienced in leading and developing diverse teams across multiple services
• Strong leadership skills with the ability to influence and engage stakeholders at all levels
• Commercially aware, with experience managing budgets and driving efficiencies
• IOSH or NEBOSH qualification (desirable)