Lead Duty Manager - Hospitality & Guest Experience

Prezzo Banstead; Banstead; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent restaurant chain in Banstead is seeking a Duty Manager to lead and support the restaurant team. Responsibilities include managing shifts, ensuring exceptional service, and mentoring staff. The ideal candidate has prior hospitality experience, strong leadership abilities, and a passion for customer service. With competitive pay, perks like free meals during shifts, and clear career pathways, this role offers an exciting opportunity to grow in the hospitality industry.

Benefits

Free meals on shift

50% staff discount

Birthday day off

Wellbeing support

Exclusive hospitality rewards

Qualifications

• Experience in a hospitality team role.
• Confidence to lead a team during busy service.
• Strong communication and people skills.
• Basic understanding of compliance, cashing up, and health & safety.
• Flexible, reliable, and eager to grow into leadership.
• Passion for food and hospitality.

Responsibilities

• Act as keyholder and take responsibility for opening and closing the restaurant.
• Lead service during shifts when the GM/Assistant Manager is not present.
• Deliver Hospitality Magic by setting the tone for service on the floor.
• Support smooth handover between shifts and maintain communication with managers.
• Assist with cashing up, compliance paperwork, and stock checks.
• Step into a leadership role during busy periods, motivating and guiding the team.
• Respond to guest feedback with professionalism and positivity.
• Champion HEART values and act as a role model to newer team members.

Job description

A prominent restaurant chain in Banstead is seeking a Duty Manager to lead and support the restaurant team. Responsibilities include managing shifts, ensuring exceptional service, and mentoring staff. The ideal candidate has prior hospitality experience, strong leadership abilities, and a passion for customer service. With competitive pay, perks like free meals during shifts, and clear career pathways, this role offers an exciting opportunity to grow in the hospitality industry.