Lead Counsel - Transformation & Digital

Vodafone Group; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading telecommunications company in Greater London seeks a Legal Operations Leader to drive strategic transformation. The successful candidate will oversee projects, implement legal technologies, and manage supplier relationships effectively. With a minimum of 10 years in legal operations, this role requires strong leadership and project management skills. Benefits include generous leave, annual bonuses, and flexible work arrangements, reflecting our commitment to employee well-being and continuous development.

Benefits

Annual Discretionary Bonus

Generous Annual Leave

Flexible Work Arrangements

Comprehensive Health and Wellness

Continuous Learning and Development

Qualifications

• Minimum of 10 years’ experience as a leader in legal operations with a strong record.
• Experience with senior Leadership Teams in transformation.
• Proficiency in legal analytics tools to identify trends.

Responsibilities

• Execute strategic transformation projects defined by the LBI leadership team.
• Lead legal instruction and matter management processes.
• Understand external legal technology landscape and innovate.

Skills

Legal operations leadership

Technology platform implementation

Supplier management

Project management

Data analytics

Strong drafting skills

Tools

PowerApps

Power BI

SharePoint

Word

Job description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Strategy & Transformation

• Execute projects defined by the LBI leadership team, contributing to strategic transformation across the LBI function.
• Attend leadership team meetings as required to provide updates and insights.
• Building a new function and setting appropriate governance to ensure oversight and reporting.

Law Firm Management

• Manage panel law firm governance, relationship development, event coordination, spend strategy, and data reporting cadence to the L&BI leadership team.

Data, Technology & Process Optimisation

• Understand the external legal technology landscape and identify opportunities for innovation.
• Use data analytics to extract insights, inform decision‑making, and measure the impact of L&BI initiatives.
• Implement processes and standards for matter management, knowledge sharing, and information governance at the direction of the L&BI leadership team.

Technology & Data Management

• Lead the adoption and optimisation of legal technology platforms, including matter management, eBilling, and contract lifecycle tools.
• Leverage data and management information (MI) to inform decision‑making, track KPIs, and monitor benefits realisation.
• Ensure robust data governance and reporting frameworks are in place.

Process Optimisation & Service Delivery

• Oversee legal instruction, triage, and matter management processes to ensure timely and effective service delivery.
• Implement and maintain documented workflows and procedures to support consistency and compliance.
• Identify and deliver change initiatives that improve operational efficiency and legal team effectiveness.

Technology Rollouts

• Lead the implementation and project management of legal technology solutions such as Co-Counsel and eBilling systems.
• VOIS LBI Services Pillar
• Act as a key stakeholder for the operations team within the VOIS LBI Services Pillar, ensuring alignment and delivery of shared objectives.

Who you are

• Experience working in a large in‑house legal department with a similar size and complexity.
• Demonstrable experience of working in companies undergoing transformation.
• Proven track record working with senior Leadership Teams.
• Proven track record implementing multiple technology platforms.
• Deep experience with supplier management and panel management.
• Experience using legal analytics tools and reporting software to identify trends and support decision‑making.
• Strong drafting skills with the ability to produce clear, concise, and effective documentation.
• Minimum of 10 years’ experience as a leader in legal operations with a strong track record of leading cross‑functional projects.
• Project management qualifications and experience delivering complex initiatives.
• Proficiency in tools such as PowerApps, Power BI, PowerPoint, SharePoint, and Word and the capability to develop performance metrics and dashboards to drive insights quickly.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What’s in it for you

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. Here are some of the ways we support this:

• Annual Discretionary Bonus
  • Rewarding your hard work and dedication
• Generous Annual Leave
  • 28 days of annual leave, with the option to buy an additional 5 days and the opportunity to carry over 5 days per year
  • 1 additional day (Family Day) for personal milestones or special occasions
  • 11 public holidays to enjoy time with family and friends
  • 5 charity days per year to give back to the community
• Flexible Work Arrangements
  • Flexible working schedule to help you balance your professional and personal life
  • 20 days to work from abroad, allowing you to combine work with travel and new experiences
• Comprehensive Health and Wellness
  • Lunch vouchers to support your midday meals
  • Access to private AXA health insurance and a robust pension scheme to secure your health and future
• Continuous Learning and Development
  • Access to Vodafone University and online training resources to help you grow your skills and advance your career

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.