Lead Casino Dealer & Customer Support

The Rank Group; Walsall; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading casino operator in Walsall is seeking a Customer & Dealer Support professional to ensure smooth table operations and enhance customer experience in a dynamic casino environment. The ideal candidate will possess excellent communication and customer service skills, alongside a strong understanding of gaming security. This role offers flexible working hours, including night shifts and weekends. Join the team and contribute to a vibrant workplace where passion and care are prioritized.

Benefits

Hourly pay rate of £12.96

Share of uncapped tips

Paid breaks

28 days holiday

Pension scheme

Life insurance

Online learning access

Free team uniform

Employee assistance programme

Food and soft drinks discounts

Qualifications

• Current PFL issued by the Gambling Commission is required.
• Proven experience as a competent casino dealer.
• Confidence to supervise tables and support the wider casino team.

Responsibilities

• Drive smooth table operations and support dealers.
• Engage customers and ensure the gaming experience is secure.
• Supervise tables and uphold safer gambling standards.

Skills

Strong understanding of table security

Excellent communication skills

Customer service skills

Job description

A leading casino operator in Walsall is seeking a Customer & Dealer Support professional to ensure smooth table operations and enhance customer experience in a dynamic casino environment. The ideal candidate will possess excellent communication and customer service skills, alongside a strong understanding of gaming security. This role offers flexible working hours, including night shifts and weekends. Join the team and contribute to a vibrant workplace where passion and care are prioritized.