Lead Barista Shift Supervisor | Customer Experience

Cobra Coffee - Starbucks Franchisee; Plymouth; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Holiday allowance

Free coffee on shift

Discounts on beverages

Discounts on food

Life insurance

Training access

Career progression

Job summary

Cobra Coffee - Starbucks Franchisee in Plymouth is seeking a Shift Supervisor to lead our team of baristas and deliver the Starbucks Experience with high quality service, beverages and products. You will coach the team, run shifts, and help create a positive learning environment for partners, focusing on operational excellence and customer satisfaction in a fast-paced retail setting.

Hours may include early mornings, evenings and weekends as part of a rotating schedule, with training and

Qualifications

• Previous coaching or supervisory experience in a customer facing role.

Responsibilities

• Lead shifts and coach your team of baristas to deliver the Starbucks Experience.
• Collaborate with the Store Manager to set priorities and delegate tasks for profitability and smooth operations.
• Manage opening and closing duties and ensure adherence to cash handling, safety, and sanitation guidelines.
• Resolve customer issues promptly to maintain high service standards and customer satisfaction.
• Create a positive learning environment and share best practices with the team.
• Adapt to varying schedules, including early mornings, evenings, and weekends.

Job description

Cobra Coffee - Starbucks Franchisee in Plymouth is seeking a Shift Supervisor to lead our team of baristas and deliver the Starbucks Experience with high quality service, beverages and products. You will coach the team, run shifts, and help create a positive learning environment for partners, focusing on operational excellence and customer satisfaction in a fast-paced retail setting.

Hours may include early mornings, evenings and weekends as part of a rotating schedule, with training and