Workshop Controller: Lead Tech Team (EV Training)

Arnold Clark Group; Newcastle upon Tyne; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Overtime paid time and a half

33 days’ annual leave

EV accreditation training

Private healthcare

Employee discounts

Performance bonuses up to £9,000 every

Job summary

Arnold Clark is recruiting a Workshop Controller for our Omoda/Jaecoo branch in Newcastle. You will lead a team of technicians, drive repairs to first-time quality, and keep a safe, efficient workshop.

The role suits an organised, proactive professional with motor industry experience seeking progression into management. Key responsibilities include coaching staff, planning work, providing accurate estimates, and maintaining high customer service standards.

Qualifications

• Relevant experience in the automotive industry, including workshop control or technician roles.
• High levels of organisation and accuracy.
• Strong IT skills.
• Excellent interpersonal and communication skills with customers and colleagues.

Responsibilities

• Managing and coaching a team of vehicle technicians and apprentices to meet targets.
• Ensure servicing work is carried out correctly, on time, with customer satisfaction.
• Comply with DVSA, health and safety and manufacturer policies.
• Collaborate with other departments to ensure a seamless service for customers.
• Schedule work to meet customer needs and consider parts availability.
• Provide estimates for servicing and repairs and set timescales.
• Record technician time and write technical reports and recommendations.

Skills

Automotive workshop management

Organisational skills

Strong IT skills

Customer communication

Leadership

Sales opportunity

Job description

Arnold Clark is recruiting a Workshop Controller for our Omoda/Jaecoo branch in Newcastle. You will lead a team of technicians, drive repairs to first-time quality, and keep a safe, efficient workshop.

The role suits an organised, proactive professional with motor industry experience seeking progression into management. Key responsibilities include coaching staff, planning work, providing accurate estimates, and maintaining high customer service standards.