Workshop Controller

Marshall Motor Group; Coulsdon; Remote; GBP 40,000 - 48,000; Full time

Benefits offered by this job

25 days leave + bank holidays

Pension

Life assurance

Exclusive discounts

Rewards platform

Ongoing manufacturer training

Career progression opportunities

Job summary

Marshall Audi Coulsdon is seeking a Workshop Controller to lead a busy 10-bay workshop, guiding a team of 10 Technicians and 2 Apprentices to deliver high-quality workmanship and outstanding customer service.

You will allocate jobs, manage workloads, perform quality checks to Brand standards, and oversee EVHC and service booking systems, ensuring efficient operation and strong performance metrics across the day shift, including Saturday mornings on a rota.

Qualifications

• Lead and motivate a team of technicians and apprentices to meet daily workshop demands.
• Allocate job cards and manage technicians’ workloads to maximise productivity.
• Quality checks to ensure work meets brand standards and drive service success.

Responsibilities

• Oversee technical workshop solutions including EVHC and service booking systems.
• Provide excellent customer service both in person and over the phone, supporting the Service Advisor team as required.
• Drive efficient workshop performance and colleague development.

Skills

Team leadership

Workshop management

IT skills

EVHC software

Customer service

Tools

EVHC software

Job description

About The Role

Workshop Controller

Marshall Audi Coulsdon

• £39,607 Basic Salary | £47,750 OTE
• 25 days annual leave + bank holidays (increasing with service)
• Company pension scheme & life assurance
• Exclusive colleague discounts on vehicle purchase, servicing, MOTs and repairs
• Access to retail, shopping and lifestyle benefits through our colleague rewards platform
• Ongoing manufacturer and leadership training with genuine career progression opportunities

Full-Time | 45 Hours per Week | Saturday Mornings on a Rota Basis

Lead a High-Performing Audi Workshop

Are you an experienced Workshop Controller looking to take ownership of a busy, successful workshop within one of the world's most prestigious automotive brands? At Marshall Audi Coulsdon, you'll play a pivotal role in driving workshop performance, maximising technician productivity and ensuring every customer receives an exceptional aftersales experience.

This is an exciting opportunity to join a well-established and high-performing operation, overseeing a 10-bay workshop, managing a team of 10 Technicians and 2 Apprentices, and helping deliver an impressive 28-30 vehicles through the workshop each day.

Why Marshall Audi Coulsdon?

This isn't just another Workshop Controller role. You'll be joining a thriving Audi retailer with:

• A busy workshop consistently producing 28-30 vehicles per day
• A strong, experienced team of 10 Technicians and 2 Apprentices already in place
• A modern 10-bay workshop with excellent facilities and equipment
• The opportunity to work with one of the most recognised premium automotive brands in the industry
• A supportive leadership team committed to colleague development and progression
• Genuine long-term career opportunities within the wider Marshall Motor Group

In this role:

• You’ll lead, manage and motivate a team of qualified and apprentice technicians to meet daily workshop demands.
• You’ll allocate job cards and manage technicians’ workloads to maximise productivity.
• You’ll have quality checks to ensure all work meets brand standards and drive service success through effective time management.
• You’ll oversee technical workshop solutions including EVHC and service booking systems.
• You’ll provide excellent customer service both in person and over the phone, supporting the Service Advisor team as required.

We're looking for:

• Someone with previous experience as a Workshop Controller, ideally from a franchised dealership environment.
• Someone with the skill to motivate a team and maintain a professional, calm approach.
• Someone with proficient IT skills, preferably with EVHC software experience.
• Someone with a problem-solving mindset, who can anticipate and resolve potential operational barriers effectively.
• Most importantly, someone who shares our values and takes pride in delivering both great results and a supportive, positive working environment.
  

About us:

At Marshall Motor Group, we're proud to represent over 25 leading car, van, truck and motorbike brands across more than 130 stores in England. We're also part of the Constellation Automotive Group, home to some of the most well-known brands in the automotive industry, including webuyanycar, cinch and BCA. Our team is over 4,000 strong and receives excellent pay packages and fantastic benefits in an environment centred around integrity, respect and innovation.

We want to hear from people with a customer-centric, can-do attitude who are ready to drive their career – and our company – forward.

What will we offer you for your commitment to us?

• Performance rewards:Competitive bonus scheme, based on multiple achievable elements.
• Full tailored training:We will provide a selection of digital learning, some chosen by us to prepare you in the best possible way for your role, as well as some chosen by you for your continued development.
• Career development:Ongoing manufacturer training and development pathways across the Group.
• Financial security:Life insurance, contributory pension.
• Exclusive perks:Discounts and rewards via a dedicated employee platform.
• Referral bonuses:Up to £2,000 for successful referrals.

At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees. This includes promotion and training, and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.