Larger Works Officer

BDHT / Bromsgrove District Housing Trust; Bromsgrove; On-site; GBP 30,000 - 45,000; Full time

Job summary

A regional housing organization is seeking a candidate for a full-time role centered around maintaining safe and sustainable homes. The ideal applicant will have at least 5 years of experience in the construction industry, prioritizing customer satisfaction and proficient in basic IT systems. Key responsibilities include ensuring communication with customers, managing larger repairs, and collaborating with various teams to deliver effective solutions. A minimum of HNC/HND in Building Construction is desirable. Benefits include generous leave policies and a pension scheme.

Benefits

32 days annual leave plus bank holidays

Holiday purchase scheme

Employee Assistance Programme

Life insurance

Healthcare Cash Back Scheme

Retail discounts scheme

Free parking and refreshments

Qualifications

• Minimum of 5 years experience within the construction industry, preferably from a recognised trade background.
• Experience working within the Residential Social Landlord sector is desirable.

Responsibilities

• Maintain timely and informative communication with customers.
• Diagnose and schedule repairs internally and externally.
• Conduct pre- and post-quality inspections of all works.

Skills

Customer satisfaction

Communication

Basic IT systems

Education

HNC/HND in Building Construction

Job description

Closing Date: Monday 2nd January 2026 at 9am. Interview Date: Monday 12th January 2026 In‑person interviews.

The Role

This position is central to maintaining safe, sustainable homes and improving the living conditions of residents in line with the organisation’s values and objectives. By combining technical expertise with a strong customer focus the role ensures that every solution is practical, cost‑effective and compliant with regulatory requirements.

Key Responsibilities

• Ensure excellent customer satisfaction is achieved at all times by maintaining timely and informative communication with customers.
• Take full responsibility for all referred larger repairs:
• Diagnose and schedule repairs both internally and externally, providing technical guidance where required.
• Work closely with Customer Liaison officers to undertake pre‑ and post‑quality inspections of all works, ensuring customer handover and sign‑off.
• Collaborate with other BDHT teams to effectively deliver larger repairs and damp and condensation works.
• Liaise with Building Surveyors and asset management regarding element and component replacements.
• Update the housing management system with timely and accurate information regarding repair delivery and customer communication.

About you

• Minimum of 5 years experience within the construction industry, preferably from a recognised trade background.
• An excellent communicator who regards customer satisfaction as their highest priority.
• Proficient in the use of basic IT systems.
• Experience working within the Residential Social Landlord sector (desirable).
• HNC/HND minimum in Building Construction or a similar recognised qualification (desirable).

Benefits

• 32 days annual leave plus bank holidays.
• Holiday purchase scheme – buy up to an additional 5 days holiday per year.
• Holiday buy‑back scheme – BDHT will buy up to 10 days holiday back from staff.
• Team budget every year to enjoy an afternoon out as a team.
• Electric vehicle leasing scheme through Octopus Energy.
• Pension scheme – defined contributions pension administered by the Social Housing Pension Scheme (SHPS).
• Life insurance available to members of the pension scheme.
• Employee Assistance Programme.
• Mental Health First Aiders.
• Healthcare Cash Back Scheme – Healthshield.
• Retail discounts scheme.
• Long Service Awards (given at 1 year, 5 years and in increments of 5 years thereafter).
• Reimbursement for professional subscription fees.
• Corporate Sponsorship opportunities.
• Reimbursement for HRT pre‑paid certificates.
• Reimbursement for annual flu jab.
• Free parking and refreshments.
• Monthly staff compliments raffle.
• Wellbeing calendar of events throughout the year.

Employment Details

• Employment Type: Full‑Time.
• Experience Required: Minimum of 5 years.
• Vacancies: 1.
• BDHT reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.