Lakeside Front of House Host - Guest Experience

APTL - Hosts; Penrith; On-site; GBP 22,000 - 25,000; Full time

Job summary

A company in the hospitality sector, located in Penrith, seeks a Front of House Host to enhance guest experiences with excellent customer service. Ideal candidates will be outgoing and attentive, ensuring guests feel welcome from arrival to departure. The role includes managing front desk duties, handling guest inquiries, and maintaining hygiene standards in various facilities. Career growth and various discounts are offered to employees, all in the beautiful Lake District setting.

Benefits

Team social events throughout the year

Discounts for team members and families

Career development opportunities

Qualifications

• Previous experience of using property management systems.
• Basic knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Good communication skills and ability to help guests proactively.

Responsibilities

• Complete all daily responsibilities and tasks in a timely manner.
• Provide excellent customer service and ensure positive first impressions for guests.
• Assisting guests with their luggage and checking them in/out of the hotel.

Skills

Comprehensive IT skills

Meticulous attention to detail

Good communication skills

Adept at prioritising and time management

Previous FOH experience

First Aid qualification

Tools

Microsoft Office

Property management systems

Job description

A company in the hospitality sector, located in Penrith, seeks a Front of House Host to enhance guest experiences with excellent customer service. Ideal candidates will be outgoing and attentive, ensuring guests feel welcome from arrival to departure. The role includes managing front desk duties, handling guest inquiries, and maintaining hygiene standards in various facilities. Career growth and various discounts are offered to employees, all in the beautiful Lake District setting.