Laboratory Office Manager & Operations Lead

Eurofins USA Food Testing; Castleford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A reputed laboratory service provider is seeking a proactive and organised Office Manager for their Castleford laboratory. This full-time position involves providing extensive administrative support, acting as the first point of contact for calls, managing CRM data, and supervising staff. The role also requires liaising with teams to deliver excellent customer service and resolve queries. In return, a competitive package with a good pension, training opportunities, and five weeks of annual leave is offered.

Benefits

Competitive package

Good pension provision

Training and development opportunities

Five weeks annual leave plus bank holidays

Qualifications

• Experience in administrative roles, preferably in a similar environment.
• Ability to manage multiple tasks and priorities effectively.
• Strong communication skills for liaising with internal and external stakeholders.

Responsibilities

• Be the first point of contact for all incoming calls.
• Maintain records and monitor business KPIs.
• Manage data input to company CRM (HubSpot).
• Act as Personal Assistant to the Laboratory Business Manager.
• Supervise part-time administrative support staff.

Skills

Proactive organization

Customer service

Basic IT skills

CRM management

Administrative support

Tools

HubSpot

Job description

A reputed laboratory service provider is seeking a proactive and organised Office Manager for their Castleford laboratory. This full-time position involves providing extensive administrative support, acting as the first point of contact for calls, managing CRM data, and supervising staff. The role also requires liaising with teams to deliver excellent customer service and resolve queries. In return, a competitive package with a good pension, training opportunities, and five weeks of annual leave is offered.