L&D Operations Manager

Islamic Relief Worldwide; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading humanitarian organization is seeking an L&D Operations Manager based in Birmingham, UK. You will lead the operational delivery of learning activities, managing the transformation of traditional training into high-impact e-learning. The ideal candidate will have extensive experience in training management, communication strategies, and operational planning. Benefits include personal development opportunities and a service-related pension scheme. Interviews expected mid-January 2026.

Benefits

Personal learning and development opportunities

Annual leave

Healthcare

Cash plan

Employee assistance support

Cycle to Work scheme

On-site car parking

Qualifications

• Extensive experience in coordinating training delivery within a large organisation.
• Proven record of managing learning systems and logistics.
• Experience in implementing quality assurance processes.

Responsibilities

• Lead operational delivery of learning activities across IRW.
• Manage and develop HAD's digital learning offer.
• Enhance visibility and impact of learning programmes.

Skills

Managing training delivery

Engagement strategies

Operational planning

Communication skills

Learning Management Systems (LMS)

Analytical skills

Job description

Introduction

Humanitarian Academy for Development (HAD) is actively recruiting for the position of L&D Operations Manager to be based from its office in Birmingham UK. Serving the Humanitarian and International Development Sector and its parent Islamic Relief Worldwide, HAD collects coordinates and delivers compelling content and messaging around the globe to promote the training, research and talent development services it offers to retain existing customers and attract new customers. The Division leverages digital platforms, public relations, events and the media all in line with HAD's vision, mission and strategy, and aims to be a hub where humanitarian and development theories and practices are studied, examined and developed.

Job Purpose

• Lead and oversee the operational delivery of all learning and training activities across IRW through HAD ensuring high‑quality, values‑driven learning experiences that meet organisational and sectoral needs.
• Take full responsibility for the management and development of HAD's digital learning offer, ensuring the transformation of traditional training into engaging, scalable, high‑impact e‑learning experiences.
• Enhance the visibility, accessibility and impact of HAD's learning programmes through effective communication, marketing and learner engagement strategies.
• Work with IRW stakeholders to develop and deliver initiatives that strengthen management, leadership and technical capabilities aligned with organisational culture and values.

Qualifications

• Extensive experience in coordinating or managing training delivery and operations within a large multi‑site organisation.
• Proven record of managing learning systems, logistics and administration to a high standard.
• Experience in implementing and monitoring quality assurance processes for training programmes.
• Demonstrated ability to engage learners through communication, marketing or learner engagement strategies.
• Experience managing budgets, contracts and supplier relationships related to training delivery.
• Experience managing and developing teams across different geographical locations.
• Strong operational planning, project management and organisational skills.
• Excellent written and verbal communication abilities with experience in marketing or promoting learning initiatives.
• Proficiency in Learning Management Systems (LMS) and e‑learning platforms.
• Strong analytical and reporting skills; able to measure and communicate impact.
• Demonstrated understanding of adult learning principles and blended learning design.
• Collaborative leadership style with the ability to work effectively across cultures and disciplines.

Pre‑Employment Checks

• Screening clearance
• Proof of eligibility to live and work within the UK
• Receipt of satisfactory references

Benefits

• Personal learning and development opportunities
• Annual leave and additional leave
• Service‑related pension scheme
• Maternity, paternity, adoption and shared parental leave and pay
• Healthcare
• Cash plan
• Employee assistance support
• Occupational advanced sick pay
• Mental Health First Aiders
• Charity volunteering
• Cycle to Work scheme
• On‑site car parking
• Field visits

Values

Sincerity – We are driven and motivated by sincerity to God and our duty to humanity.

Excellence – A commitment to excellence is a hallmark of our operations, programmes and conduct towards the vulnerable people we serve.

Compassion – Every life is precious, and we join other humanitarian actors in easing the suffering caused by disasters, poverty and injustice.

Social Justice – We empower poor and vulnerable people to have their rights fulfilled and to achieve their God‑given potential.

Custodianship – We value and protect the Earth and its resources, including its people, and aim to honour the trust people place in us to be transparent and accountable.

Hiring Information

Interviews are expected to take place in mid‑January 2026.

Job Details

Employment type: Full Time
Experience: years
Vacancy: 1