Knowledge / Continuous Service Improvement Manager

Leidos Innovations UK Limited; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading technology solutions provider in the UK is seeking a Knowledge / Continuous Service Improvement Manager to enhance compliance and manage documentation. This role involves coordinating CSI activities, ensuring that processes are documented and adhered to, and providing analytical insights to improve service delivery. Strong communication and analytical skills are essential. The position offers a collaborative culture and significant opportunities for professional growth.

Benefits

Contributory Pension Scheme

Private Medical Insurance

33 days Annual Leave

Flexible benefits

Flexi-time benefits

Qualifications

• Experience in managing documentation and compliance.
• Ability to analyze data and drive improvement activities.
• Strong communication skills for internal and external relationships.

Responsibilities

• Ensure formal processes and compliance are adhered to.
• Manage programme documentation and release to authority.
• Coordinate and report on Continuous Service Improvement activities.

Skills

Communication

Analytical Reasoning

Relationship Management

Job description

Knowledge / Continuous Service Improvement Manager

Location : Huntingdon, UK

Clearance Level : High 'DV Vetting'

UNLEASH YOUR POTENTIAL

Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business.

Are you ready for your next challenge?

The foundations of our Leidos culture are our Values, Beliefs and Expectations by which we select, recognise and reward employees. They create the environment that drives us toward our mission. Inspired to make a difference, we are committed to solving the worlds toughest problems. Passionate about customer success by being determined to understand and respond to our customers needs as if they were our own.

United as a team, we are bound together by our conviction that ethics and integrity is core to how we operate.

Process Compliance

Ensure formal process, procedures and guidelines are documented, followed, and enforced in accordance with relevant Policies.

Management of Documentation -

Manage programme documentation held on the designated areas to ensure the availability of current versions of documents. Release documents to the Authority when handed over from Engineering Control post Quality Assurance.

Coordination and control of CSI Activities

Act as the SPOC for CSI within Leidos, arranging appropriate meeting to gather, prioritise and report on CSI activities.

Reporting

Reporting to Programme Management on any compliance issues. Providing input to Core Services and Project Boards on Problem Status and progress.

ITIL Policy and Processes

Ensure relevant documentation for Knowledge and CSI management is accessible and controlled. Periodically review the Knowledge, Document, and CSI Management processes to ensure that it remains fit for purpose.

Key Duties

• Registering documents in the Master Document Register and issuing Document Reference Numbers when requested.
• Maintain Master Document Register(s) on relevant SharePoint sites as appropriate.
• Monitor all SharePoint (6 domains and 9 SharePoint Sites) sites for duplicate documentation, removing or archiving where necessary.
• Liaising with Leidos Quality Assurance when documents are called forward for audit.
• Releasing Documents when approved by QA (internal / External) to programme Authority.
• Audit Solutions tab on SD+ to ensure currency of current information.

Advise PITSM employees on storage of Gold Copies.

Arrange monthly CSI meeting to gather, prioritise, review and coordinate CSI activities.

Manage the CSI Register, ensuring proposals are recorded and managed through to completion.

Work with service owners, Service Delivery Managers (SDMs) and process managers to capture and progress improvement opportunities.

Key Competencies

• Communication – Verbal, written (including technical documentation) and presentational.
• Analytical Reasoning – Critically analyse data identifying patterns with possible solutions.
• Relationship Management – Build effective internal and external relationships.

Leadership

Provide guidance for PITSM staff on Naming Conventions and Document Lifecyle procedures.

Empathy

Customer orientated. Aid conflict resolution between customer, user and suppler.

Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today!

Everything we do is built on our commitment to do the right thing for our customers, our employees, and our communities. Learn more about the values and culture that are the foundations of our business. Our work in the United Kingdom includes addressing some of the most complex problems in national security, defence, government, logistics and operations, transportation, and energy.

What we do for you:

At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:

• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
• Access to Flexi-time benefits

Commitment to Diversity:

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Who We Are: Leidos UK & EUROPE

we work to make the world safer, healthier, and more efficient through technology, engineering and science.

Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.

What Makes Us Different:

Purpose:

you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change.

Collaboration:

having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.

People:

Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.

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