Keyholder

Belstaff; Cannock; On-site; GBP 24,000 - 28,000; Full time

Job summary

A luxury clothing brand in Cannock is seeking a Keyholder to maximize sales revenue, enhance customer service, and ensure the store's visual presentation meets brand standards. The ideal candidate will build strong client relationships and assist the sales team. Responsibilities include achieving sales targets, maintaining stock security, and ensuring top-notch merchandising. This is a full-time position requiring a dedicated professional ready to set high benchmarks in retail.

Qualifications

• Experience in retail with a focus on customer service and sales.
• Ability to build relationships with clients and teams.
• Knowledge of stock management and merchandising principles.

Responsibilities

• Maximize sales revenue while providing exceptional customer service.
• Develop strong client relationships and support the sales team.
• Ensure visual merchandise presentation meets brand standards.

Skills

Customer service

Sales techniques

Team collaboration

Visual merchandising

Job description

Belstaff was created by and for independent spirits. We know that what we do, and who we do it with matters. Join the team and make an impact as we build a legacy that surpasses our incredible past.

Love The Challenge. Find A Way. Go All In. Stand Together. Be The Difference.

A bit about Belstaff

Belstaff is a functional clothing brand founded to move people forward. Throughout our history we have championed material innovation, collaborating with those who challenge the ordinary and celebrate the joy of the journey. Belstaff has designed protective suits for race-car drivers, windproof smocks for Marines and insulating clothing for mountaineers. One thing is at the heart of all these endeavours: An Independent Spirit. Today, this energy prevails and unites the people who bring the Belstaff brand to life, providing the best products to our customers – both old and new. We are committed to building a team of curious, conscious individuals dedicated to showing up, standing together, and being the difference between a good day and a great day.

Keyholder

to maximise sales revenue within the Store whilst building a strong client base and providing an entrepreneurial level of customer service which sets the highest benchmark for the brand.

As well as acting as the role model on the shop floor in terms of sales and customer service, this role includes supporting the team in order to deliver budget goals and customer service excellence, as well as ensuring the visual merchandise presentation reflects the brand vision and meets the highest standards possible.

Strong relationships with clients, the sales team and the local business community must be built and maintained.

⚫ This role is on a 40‑hour per‑week contract

Responsibilities

• To set the sales benchmark in store consistently driving sales, achieving personal sales targets and enabling and encouraging other sales colleagues to achieve theirs
• To help create and be part of a dynamic and positive team in order to maintain an environment in the store conducive to generating sales
• To greet, advise and help clients
• To assist clients on the best products to suit their needs
• To confidently and professionally answer questions and queries from clients
• To confidently cross‑sell and upsell across all product offers in store, ensuring the client is walked through the in‑store collection
• To ensure that the client is the main focus at all times. To set a standard that exceeds the benchmark for customer service within the luxury retail industry. This includes being fully conversant with all products and services available including product care, waxing, customisation, aftersales and stock availability
• To ensure customer service levels consistently meet and exceed company expectations
• To be the role model regarding customer service and sales standards at all times
• To be up to date on local events and current affairs in order to promote conversation with clients
• To develop and ensure good internal customer service with all other Belstaff Stores and with Head Office
• Professionally handling customer complaints and issues
• To understand Belstaff’s Global and International positioning

Stock & Security

• All Belstaff stock is the responsibility of all teams
• To be aware of Company and Store Security procedures and ensure they are adhered to at all times
• To ensure tagging & other security systems are adhered to in store
• To ensure that all stock is protected at all times
• To be alert to the possibility of theft and follow Company procedures to minimise the opportunity for theft
• To ensure the standards of storing stock on the shop‑floor and back of house are maintained
• To participate in all audits and counts

Visual Merchandising

• To ensure that the merchandising is in line with the Belstaff image and commercial objectives of the store
• To ensure that stock is correctly labelled, tagged and available on the shop floor at all appropriate times
• Ensuring that the stock is in the best possible condition for sale at all times. If any product is not on the shop floor, it should be stored, so as to avoid damage

Other Key Duties

• When allocated key holding duties, ensuring that these are conducted in accordance with Company procedures
• Must liaise with Store Manager and other Managers/Supervisor on day to day decisions, regarding safety, profitability and legal issues within the store

H&S & Security

• To be aware of and follow all company rules and HSE legislation

You may be required to undertake such further duties as your skills, qualifications and experience allow and/or as may be assigned to you by the Company from time to time.

We are an equal opportunity employer and value diversity at our company. We will not discriminate on the basis of sex, race, marital status, disability, age, sexual orientation or religion. We are committed to a fair and accessible recruitment process for all candidates so if you would like us to make any adjustments to the application or interview process, please let us know and we will be happy to support you.