Keyholder

Talosats Careers; Belfast City District; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

50% staff card on shift

Unlimited free hot drinks

Free birthday cake

Enhanced family friendly policies

Career growth opportunities

Job summary

Talosats Careers is seeking a trustworthy Keyholder for a part-time role at Bob and Berts Stranmillis in Belfast. You will act as the manager on duty during early mornings and weekends, handling opening/closing, cash handling, and leading the team to deliver high-quality coffee and service.

Applicants should have 1–2+ years of counter or retail leadership experience, be reliable, and flexible for early shifts, weekends, and holidays. Proficiency with POS systems and good math is required.

Qualifications

• 1–2+ years of barista or retail leadership experience.
• Extremely trustworthy and punctual; able to work independently, especially when opening or closing.
• Flexible schedule including early mornings, weekends, and holidays.
• Proficiency with POS systems and basic math for cash handling.
• Strong communication and the ability to motivate a team in a fast-paced environment.
• Physical ability to stand long and lift up to 25–40 lbs.
• Right to work in the UK

Responsibilities

• Opening/Closing Procedures: Safely open the coffee shop in the morning and securely close in the evening, incl. tills and alarms.
• Operational Leadership: Supervise baristas and floor staff during shifts, ensuring cleanliness, product quality, and service standards.
• Cash Handling & Security: Till reconciliation, deposits, and safe drops.
• Customer Service Excellence: Act as the first point of contact for complaints and escalations.
• Product Quality & Merchandising: Ensure high-quality coffee and oversee pastry and cafe supplies replenishment.
• Staff Training & Support: Mentor and train new baristas on systems, recipes, and policies.
• Safety Compliance: Enforce health, safety, and sanitation standards and report issues.

Skills

POS proficiency

Leadership

Team motivation

Communication

Cash handling

Reliability

Tools

POS systems

Job description

Job Title: Keyholder

Store: Bob and Berts Stranmillis
Job Type:Part-time (incl. weekends/early mornings)

Eligibility: This position is open to applicants aged 18 or over because the advertised shift pattern and adult-only duties cannot be assigned to a young worker. Previous relevant counter experience is essential..

Job Summary
We are seeking a trustworthy, energetic, and experienced Keyholder to join our team. As a Keyholder, you are the trusted "manager on duty" during early mornings, or weekends. You will be responsible for opening and closing the coffee shop, managing security protocols, cash handling, and leading the team to deliver exceptional service and high-quality products.

Key Responsibilities

• Opening/Closing Procedures:Safely open the coffee shop in the morning (turn off alarms, prepare tills, start espresso machines) and securely close in the evening (clean, count cash, drop deposits, secure doors/alarms).
• Operational Leadership:Supervise baristas and floor staff during your shift, ensuring high standards of cleanliness, product quality, and customer service are maintained.
• Cash Handling & Security:Accurately handle cash management, including till reconciliation, safe drops, and preparing bank deposits.
• Customer Service Excellence:Act as the first point of contact for customer complaints or escalated issues, resolving them quickly and professionally.
• Product Quality & Merchandising:Ensure consistent, high-quality coffee preparation and oversee the replenishment of pastries, retail merchandise, and cafe supplies.
• Staff Training & Support:Assist in mentoring and training new baristas on operational systems, recipes, and company policies.
• Safety Compliance:Ensure all health, safety, and sanitation standards are followed, and report maintenance issues promptly.

Requirements and Qualifications

• Experience:1-2+ years of experience as a barista or in a retail leadership role.
• Reliability:Extremely trustworthy and punctual; able to work independently, especially when opening or closing.
• Availability:Flexible schedule, including early mornings, weekends, and holidays.
• Skills:Proficiency with Point-of-Sale (POS) systems and basic math for cash management.
• Leadership:Strong communication skills and the ability to motivate a team in a fast-paced environment.
• Physical Requirements:Ability to stand for long periods and lift up to 25-40 lbs (milk crates, bags of coffee).
• Right to work in the UK

Why Join Us? Benefits

50% staff card to use on shift and with friends & family!

Unlimited free hot drinks!

Free cake on your birthday!

Enhanced family friendly policies!

Length of service recognition!

Opportunities to grow your career!