Supervisor

Bob & Berts

Lisburn

Hybrid

GBP 21,000 - 25,000

Full time

7 days ago

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Benefits offered by this job

Staff discount

Free drinks

Birthday cake

Family-friendly policies

Length of service recognition

Company pension

Career growth opportunities

Job summary

Bob & Berts in Lisburn is seeking a friendly and reliable Supervisor to lead daily operations, manage staff, and ensure high-quality coffee and customer service. You will act as the on-duty manager, oversee stock, assist with ordering, and support catering and sales efforts.

The role requires 1–2 years in fast-paced cafè/retail, barista skills, and flexibility for varied shifts, including weekends. UK/EU work eligibility is assumed.

Qualifications

Experience in a fast-paced cafè/retail environment (1–2 years) with supervisory duties.
Proven barista skills: espresso machines and specialty drinks.
Strong leadership and communication to guide a team.
Excellent customer service and conflict-resolution abilities.
Basic math skills for cash handling and POS operations.

Responsibilities

Operational Leadership: oversee opening/closing, ensure secure, clean premises, optimize peak-hour service.
Staff Training & Supervision: coach baristas, manage rotas, maintain high energy and service.
Customer Service & Product Quality: resolve queries, uphold beverage and food standards, create welcoming environment.
Inventory & Financial Management: stock checks, assist with ordering, reconcile sales and deposits, promote catering sales.

Skills

Experience

Barista Skills

Leadership

Customer Service

Technical

Flexibility

Tools

POS systems

Job description

Job Title: Supervisor
Store: Bob and Berts

Job Type: Full-time

Hours you can actually plan around: Monday to Friday shifts finish by 6.30pm, and weekend shifts finish by 6.30pm— no late-night kitchen closes. (These hours are subject to change due to seasonal/event demands)

Candidates must exceed the age of18years old for thisjobroledue tothe mature nature of some duties.

Job Purpose

We are looking for a friendly and reliable Supervisor to join our team, the Supervisor ensures the smooth daily operation of the day by leading the team, maintaining high-quality service standards, and ensuring a welcoming atmosphere. They act as the "manager on duty," supporting staff, managing inventory, and handling customer needs to drive profitability and customer loyalty.

Key Responsibilities & Duties

1. Operational Leadership

Oversee daily opening and closing procedures, ensuring the premises is secure, clean, and ready for business.
Manage staff workflow, delegating tasks effectively to optimize service during peak hours.
Ensure all equipment (espresso machines, grinders, brewers) is properly functioning, and report maintenance issues promptly.
Enforce company policies, safety procedures, and health regulations.

2. Staff Training & Supervision

Train new hires and provide ongoing coaching to baristas on drink preparation, customer service, and POS operations.
Motivate the team to maintain high energy and provide friendly, "nothing is too much trouble" service.
Assist in creating employee rotas and ensuring adequate coverage for shifts.

3. Customer Service & Product Quality

Act as the primary point of contact for resolving customer queries and complaints promptly.
Uphold quality standards for all coffee beverages, food, and products served.
Foster a welcoming and inclusive environment for all guests.

4. Inventory & Financial Management

Perform stock checks and assist with ordering inventory (coffee, milk, pastries, takeaway supplies) to minimize waste.
Manage cash handling, including auditing cash drawers, reconciling daily sales, and preparing bank deposits.
Maximize catering sales by ensuring attractive merchandising of food items.

Qualifications & Skills

Experience: Minimum 1–2 years in a fast-paced café, restaurant, or retail environment, with previous supervisory experience preferred.
Barista Skills: Proven proficiency in operating commercial espresso machines and preparing specialty coffee drinks.
Leadership: Strong communication skills with the ability to lead, motivate, and coach a team.
Customer Service: Exceptional interpersonal skills and the ability to handle conflict resolution professionally.
Technical: Experience with POS systems and basic math skills for cash management.
Flexibility: Availability to work flexible hours, including weekends, holidays, and early mornings.

Physical Requirements