Supervisor

Talosats Careers

Cookstown

Remote

GBP 12,000 - 18,000

Full time

7 days ago

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Benefits offered by this job

Staff discount

Unlimited hot drinks

Birthday cake

Pension

Job summary

Bob & Berts in Cookstown is seeking a friendly and reliable Supervisor to lead daily operations, manage staff, and ensure top-notch service. The role acts as the manager on duty, supporting the team, managing inventory, handling customer needs, and driving profitability.

The ideal candidate has 1–2 years supervisory experience in a fast-paced cafe or retail setting, strong barista skills, and flexibility to work weekends/early mornings.

Qualifications

1–2 years of supervisory experience in a fast-paced cafe/retail setting.
Proven barista skills with espresso machines and drink preparation.
Strong leadership and communication abilities for a team-focused environment.
Flexible availability, including weekends and early mornings.

Responsibilities

Lead daily operations and ensure service standards are met.
Train and coach staff, and assist with rota planning.
Manage customer queries, resolve issues, and uphold product quality.
Oversee inventory, cash handling and basic merchandising.

Skills

Staff supervision

Barista skills

Leadership

Customer service

Flexibility

Cash handling

Tools

POS systems

Job description

Job Title: Supervisor

Job Type: Full-time/Part-time (requires weekend/early morning flexibility)

Candidates must exceed the age of 18 years old for this job role due to the mature nature of some duties.

Job Purpose

We are looking for a friendly and reliable Supervisor to join our team, the Supervisor ensures the smooth daily operation of the day by leading the team, maintaining high-quality service standards, and ensuring a welcoming atmosphere. They act as the \"manager on duty\", supporting staff, managing inventory, and handling customer needs to drive profitability and customer loyalty.

Key Responsibilities & Duties

1. Operational Leadership

Oversee daily opening and closing procedures, ensuring the premises is secure, clean, and ready for business.
Manage staff workflow, delegating tasks effectively to optimize service during peak hours.
Ensure all equipment (espresso machines, grinders, brewers) is properly functioning, and report maintenance issues promptly.
Enforce company policies, safety procedures, and health regulations.

2. Staff Training & Supervision

Train new hires and provide ongoing coaching to baristas on drink preparation, customer service, and POS operations.
Motivate the team to maintain high energy and provide friendly, \"nothing is too much trouble\" service.
Assist in creating employee rotas and ensuring adequate coverage for shifts.

3. Customer Service & Product Quality

Act as the primary point of contact for resolving customer queries and complaints promptly.
Uphold quality standards for all coffee beverages, food, and products served.
Foster a welcoming and inclusive environment for all guests.

4. Inventory & Financial Management

Perform stock checks and assist with ordering inventory (coffee, milk, pastries, takeaway supplies) to minimize waste.
Manage cash handling, including auditing cash drawers, reconciling daily sales, and preparing bank deposits.
Maximize catering sales by ensuring attractive merchandising of food items.

Qualifications & Skills

Experience: Minimum 1–2 years in a fast-paced café, restaurant, or retail environment, with previous supervisory experience preferred.
Barista Skills: Proven proficiency in operating commercial espresso machines and preparing specialty coffee drinks.
Leadership: Strong communication skills with the ability to lead, motivate, and coach a team.
Customer Service: Exceptional interpersonal skills and the ability to handle conflict resolution professionally.
Technical: Experience with POS systems and basic math skills for cash management.
Flexibility: Availability to work flexible hours, including weekends, holidays, and early mornings.

Physical Requirements