Supervisor

Talosats Careers; United Kingdom; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Staff discount

Unlimited hot drinks

Free cake on birthday

Pension

Job summary

Coleraine-based café Bob and Berts is seeking an experienced Café Supervisor to lead from the front, coach colleagues, maintain service standards and keep daily operations running smoothly. This is a hands-on role with real responsibility and opportunities to grow.

The position requires 1–2 years' supervisory experience in fast-paced cafés or retail, barista skills, strong leadership, flexible hours including weekends and early mornings, plus cash handling and POS experience.

Qualifications

• 1–2 years of supervisory experience in a fast-paced café/retail environment.
• Aged 18 or over due to key-holder, opening/closing duties.
• Proven barista skills with espresso machines and drinks preparation.
• Strong leadership and ability to coach a team.
• Excellent customer service and conflict resolution abilities.
• Experience with POS systems and basic cash handling.

Responsibilities

• Oversee opening/closing procedures and ensure security and cleanliness.
• Lead staff workflow and delegate tasks to optimise service.
• Ensure equipment works and report maintenance promptly.
• Train and supervise staff, create rotas and ensure coverage.
• Resolve customer queries and uphold product quality.
• Manage stock, cash reconciliation and daily sales reporting.

Skills

Team leadership

Barista skills

Customer service

POS experience

Cash handling

Tools

POS systems

Job description

Experienced Supervisor — Lead the Shift, Grow Your Career

Job title: Supervisor
Location:Bob and Berts Coleraine
Hours: Full-time, including early mornings and weekends
Pay:Up to £14.00 per hour

Contract: Full-time
Shift pattern: Flexible availability required for opening, closing and weekend shifts

Essential eligibility: You must be aged 18 or over. This supervisor position includes key-holder, opening/closing, cash-handling and shift-accountability responsibilities. Applications from candidates under 18 cannot be progressed for this role.

Job Purpose

Ready to take ownership of a busy café shift? We’re looking for an experienced Café Supervisor who can confidently lead from the front, support and coach colleagues, maintain excellent service standards and keep daily operations running smoothly. This is a hands-on position for someone who already has supervisory experience and wants real responsibility, a supportive team and opportunities to progress.

What You’ll Be Doing

1. Operational Leadership

• Oversee daily opening and closing procedures, ensuring the premises is secure, clean, and ready for business.
• Manage staff workflow, delegating tasks effectively to optimize service during peak hours.
• Ensure all equipment (espresso machines, grinders, brewers) is properly functioning, and report maintenance issues promptly.
• Enforce company policies, safety procedures, and health regulations.

2. Staff Training & Supervision

• Train new hires and provide ongoing coaching to baristas on drink preparation, customer service, and POS operations.
• Keep the team motivated, upbeat, and ready to deliver friendly, "nothing is too much trouble" service.
• Assist in creating employee rotas and ensuring adequate coverage for shifts.

3. Customer Service & Product Quality

• Act as the primary point of contact for resolving customer queries and complaints promptly.
• Uphold quality standards for all coffee beverages, food, and products served.
• Foster a welcoming and inclusive environment for all guests.

4. Inventory & Financial Management

• Perform stock checks and assist with ordering inventory (coffee, milk, pastries, takeaway supplies) to minimize waste.
• Manage cash handling, including auditing cash drawers, reconciling daily sales, and preparing bank deposits.
• Maximize catering sales by ensuring attractive merchandising of food items.

What We’re Looking For

• Essential experience: At least 1–2 years in a fast-paced café, restaurant or retail environment, including proven experience supervising a team or leading shifts.
• Essential eligibility: Aged 18 or over due to the key-holder, opening/closing, cash-handling and shift-accountability duties of this position.
• Barista Skills:Proven proficiency in operating commercial espresso machines and preparing specialty coffee drinks.
• Leadership:Strong communication skills with the ability to lead, motivate, and coach a team.
• Customer Service:Exceptional interpersonal skills and the ability to handle conflict resolution professionally.
• Technical:Experience with POS systems and basic math skills for cash management.
• Flexibility:Availability to work flexible hours, including weekends, holidays, and early mornings.

Physical Requirements

• Ability to stand and walk for long periods (up to 8 hours).
• Ability to lift up to 30-50 lbs (milk crates, coffee bags, etc.).
• Eligibility to work in the UK

Why experienced supervisors choose us

• 50% staff card to use on shift and with friends and family
• Unlimited free hot drinks
• Free cake on your birthday
• Enhanced family-friendly policies
• Length-of-service recognition
• Company pension
• Opportunities to grow your career

Ready to lead the shift?

If you’re aged 18 or over and have proven café, hospitality or retail supervisory experience,