Supervisor

Talosats Careers; Belfast City District; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff card 50%

Unlimited hot drinks

Free birthday cake

Pension plan

Career growth opportunities

Job summary

Talosats Careers is seeking a friendly and reliable Supervisor for Bob and Berts Fountain Street in Belfast. You will lead the team, ensure high service standards, and maintain a welcoming atmosphere, serving as the manager on duty.

The role requires 1–2 years in a fast-paced cafe/retail setting with supervisory experience preferred, strong barista skills, and the ability to train staff and handle POS operations. Weekend and early morning flexibility is expected.

Qualifications

• Experience: Minimum 1–2 years in a fast-paced café, restaurant, or retail environment, with previous supervisory experience preferred.
• Barista skills: Proficient in operating commercial espresso machines and preparing specialty coffee drinks.
• Leadership: Strong communication skills with the ability to lead, motivate, and coach a team.
• Customer service: Excellent interpersonal skills and the ability to handle conflict resolution professionally.

Responsibilities

• Operational Leadership: Oversee daily opening and closing procedures, ensuring the premises is secure, clean, and ready for business.
• Staff Training & Supervision: Train new hires and provide ongoing coaching to baristas on drink preparation, customer service, and POS operations.
• Customer Service & Product Quality: Act as the primary point of contact for resolving customer queries and complaints promptly; uphold quality standards for all beverages and products.
• Inventory & Financial Management: Perform stock checks and assist with ordering inventory; manage cash handling, including auditing cash drawers and reconciling daily sales.

Skills

Supervisory Experience

Barista Skills

Leadership

Customer Service

POS Experience

Flexibility

Tools

POS systems

Job description

Job Title: Supervisor
Store: Bob and Berts Fountain Street

Job Type:Full-time - 30 hour contract (requires weekend/early morning flexibility)

Hours you can actually plan around: Monday to Friday shifts finish by 6.30pm, and weekend shifts finish by 6.30pm— no late-night kitchen closes.

Candidates must exceed the age of 18years old for thisjobroledue tothe mature nature of some duties.

Job Purpose

We are looking for a friendly and reliable Supervisor to join our team, the Supervisor ensures the smooth daily operation of the day by leading the team, maintaining high-quality service standards, and ensuring a welcoming atmosphere. They act as the "manager on duty," supporting staff, managing inventory, and handling customer needs to drive profitability and customer loyalty.

Key Responsibilities & Duties

1. Operational Leadership

• Oversee daily opening and closing procedures, ensuring the premises is secure, clean, and ready for business.
• Manage staff workflow, delegating tasks effectively to optimize service during peak hours.
• Ensure all equipment (espresso machines, grinders, brewers) is properly functioning, and report maintenance issues promptly.
• Enforce company policies, safety procedures, and health regulations.

2. Staff Training & Supervision

• Train new hires and provide ongoing coaching to baristas on drink preparation, customer service, and POS operations.
• Motivate the team to maintain high energy and provide friendly, "nothing is too much trouble" service.
• Assist in creating employee rotas and ensuring adequate coverage for shifts.

3. Customer Service & Product Quality

• Act as the primary point of contact for resolving customer queries and complaints promptly.
• Uphold quality standards for all coffee beverages, food, and products served.
• Foster a welcoming and inclusive environment for all guests.

4. Inventory & Financial Management

• Perform stock checks and assist with ordering inventory (coffee, milk, pastries, takeaway supplies) to minimize waste.
• Manage cash handling, including auditing cash drawers, reconciling daily sales, and preparing bank deposits.
• Maximize catering sales by ensuring attractive merchandising of food items.

Qualifications & Skills

• Experience:Minimum 1–2 years in a fast-paced café, restaurant, or retail environment, with previous supervisory experience preferred.
• Barista Skills:Proven proficiency in operating commercial espresso machines and preparing specialty coffee drinks.
• Leadership:Strong communication skills with the ability to lead, motivate, and coach a team.
• Customer Service:Exceptional interpersonal skills and the ability to handle conflict resolution professionally.
• Technical:Experience with POS systems and basic math skills for cash management.
• Flexibility:Availability to work flexible hours, including weekends, holidays, and early mornings.

Physical Requirements

• Ability to stand and walk for long periods (up to 8 hours).
• Ability to lift up to 30-50 lbs (milk crates, coffee bags, etc.).
• Eligibility to work in the UK

Why Join Us? Our Benefits:

50% staff card to use on shift and with friends & family!

Unlimited free hot drinks!

Free cake on your birthday!

Enhanced family friendly policies!

Length of service recognition!

Company pension!

Opportunities to grow your career!