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A leading law firm in the UK is seeking a Key Account Programme Manager to manage their key account initiatives. You will lead cross-functional teams to enhance client relationships and drive growth. The ideal candidate has proven experience in key account management and strong project management skills. This role offers a hybrid work model and a supportive company culture, making a genuine impact in the lives of clients.
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Key Account Programme Manager
Location: Manchester, Liverpool, Leeds, Bolton, Southport, Newcastle, Reading, Birmingham, Northampton, and Cambridge
Hybrid working available - with the flexibility to work from home and collaborate in-office when needed. We believe we offer our colleagues the best hybrid and flexible working practices, balancing working from home with time collaborating and socialising with colleagues in our modern offices.
Lead a key account programme with purpose, impact, and vision.
Are you a commercially minded relationship-builder who thrives on creating impact? We're looking for a Key Account Programme Manager to lead the delivery and ongoing evolution of our key account programme - a role at the heart of how we engage with some of our most valued clients, referrers, and partners.
In this highly collaborative role, you'll work across teams - from lawyers and business development to marketing and operations - ensuring our approach to key accounts is strategic, coordinated, and truly client-focused. You'll bring structure, insight, and innovation to how we plan, listen, and act, helping us strengthen trust, build loyalty, and drive long-term growth.
This is a rare opportunity to shape and lead a critical growth initiative within a purpose-driven law firm, where the work you do makes a genuine difference to people rebuilding their lives after life-changing events.
In return Fletchers offers:
Main Responsibilities:
Programme Management & Strategy
Account Planning & Relationship Development
Client Listening & Insight
Collaboration & Internal Engagement
In-Market Engagement
Essential Skills and Experience
Desirable Skills and Experience
We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.
Fletchers is a fast-growing, dynamic law firm specialising in personal injury and clinical negligence law, with outstanding rankings in both The Legal 500 and Chambers & Partners. Following several strategic acquisitions, we've evolved into the Fletchers Group, with ambitious plans for continued growth and innovation.
We aspire to be the best place to work in the legal sector.
Our workplace culture is inclusive, informal, and supportive, with a strong focus on colleague wellbeing and happiness. We are proud to offer some of the best hybrid and flexible working arrangements in the industry - because we understand that balance drives performance.
At Fletchers, we also value connection and collaboration. We create exciting opportunities for teams to come together and thrive. Whether you're starting your career or aiming for leadership, you'll find a clear path to progress and development here - from apprenticeships and professional qualifications to senior roles and Partnership.
We seek out a broad range of challenging, high-quality legal work, enabling our people to build meaningful and progressive careers. And we don't just talk about development - we invest in it, with a significant proportion of our colleagues working towards relevant qualifications at any given time.
We reward those who help build our success and live our values. Our benefits package is designed to grow with you, offering real opportunities to share in our long-term strength. Our base pay and bonus structure is built to recognise and reward high performance.
Join us and be part of a law firm that's not only growing, but redefining what it means to work in legal services.
Fletchers Group is an inclusive employer with a diverse workforce: we welcome applications from any and all backgrounds. We're committed to providing a culture and environment where everyone can thrive, understanding and celebrating that no colleague is the same. We're proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.