Key Account Manager - Digital

MacGregor Black; Windsor; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global market-leading arts and crafts brand is seeking a Key Account Manager - Digital in Windsor. This role focuses on driving commercial performance in e-commerce and requires expertise in managing digital customer accounts. You'll leverage analytical skills to identify opportunities and present insights to customers. Strong communication and problem-solving capabilities are essential for building lasting customer relationships. This position offers a dynamic work environment where your contributions will be valued.

Qualifications

• Proven track record in managing key digital customer accounts.
• Strong analytical and commercial experience.
• Experience in cross-functional collaboration.

Responsibilities

• Drive commercial performance within e-commerce.
• Use data to inform decision-making.
• Deliver accurate demand planning and reporting.

Skills

Customer management experience

Strong analytical skills

Proficient in Excel

Proactive problem-solving

Excellent communication

Job description

Have you got a proven track record in managing and growing key digital customer accounts, including Amazon Vendor Central, while driving profitable sales growth?

Do you have strong analytical and commercial experience?

Are you experienced in working cross-functionally to deliver operational excellence, resolve issues efficiently and build long-term customer relationships?

Macgregor Black are partnering with a global market leading arts and crafts brand, on the search for a Key Account Manager - Digital.

As Key Account Manager - Digital you will be responsible for driving commercial performance within the e-commerce / marketplace function. You will be a critical thinker who is dynamic and positive; your ideas and initiatives will contribute to the success of the team and the company. Excellent organisational, analytical, numerical and problem-solving skills are critical to the role.

Key Responsibilities:

• Confident in a customer-facing and account management role.
• Highly analytical with strong Excel and numerical skills.
• Commercially minded with a solid grasp of margins, pricing, P&L and profitability.
• Comfortable using digital tools and reporting platforms.
• A critical thinker with a positive, proactive approach to growth and problem-solving.
• Organised, results‑oriented and able to manage multiple accounts and deadlines.
• A strong communicator who builds trust and long‑term relationships.
• Able to translate data and insight into targeted actions and customer plans.
• Attentive to customer feedback and able to share insights internally.

What We're Looking For:

• Manage and grow the sales and the profitability of your portfolio
• Use data to drive decision‑making and identify gaps, risks and opportunities.
• Use Excel and digital tools to analyse sales, trends, costs and customer behaviour.
• Produce reports, KPIs and forecasts for internal stakeholders and leadership.
• Collect and interpret market and performance data to inform strategy.
• Promote our product portfolio using catalogues, digital tools and trade promotions.
• Maintain and grow relationships through meetings, calls and email engagement.
• Deliver insight‑led presentations and recommendations to customers.
• Implement account and channel strategies aligned with margin and growth priorities.
• Use data to match products and brands to customer needs.
• Identify and pursue new business opportunities within your channel.
• Deliver accurate demand planning and reporting.
• Monitor performance vs budget and propose tactical actions when required.
• Take ownership from order entry to invoicing and delivery, working closely with Customer Service.
• Manage credit notes, complaints and service issues efficiently.
• Liaise with internal teams to resolve problems and support customer expectations.
• Meet customers and deliver impactful insights and analysis.
• Share feedback with marketing, trade marketing and product teams.

Please contact Lewis Millican for further information.