Key Account Manager / Contract Manager Logistics

MVP; East Midlands; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading logistics company is seeking a Contract Manager to join their East Midlands team. The ideal candidate will excel in negotiating contracts, managing customer relationships, and ensuring service excellence. Responsibilities include developing comprehensive account plans, overseeing contract lifecycles, and driving operational growth. This role offers a competitive salary, a car allowance, and a strong focus on customer value and sustainability.

Benefits

Car allowance

Competitive salary

Non-contractual bonus

Benefits

Qualifications

• Proven experience in contract management or account management.
• Ability to negotiate terms effectively and build customer relationships.
• Understanding of logistics and supply chain operations.

Responsibilities

• Develop and oversee account plans ensuring exceptional service.
• Negotiate contract terms to align with strategic objectives.
• Monitor contract performance and compliance.

Skills

Negotiation skills

Customer relationship management

Strong communication skills

Analytical thinking

Job description

Contract Manager / Key Account Manager - Logistics

Location: East Midlands OR Wiltshire with UK travel

Package: Competitive salary + car allowance, benefits, non-contractual bonus

Are you passionate about delivering best-in-class logistics solutions and exceeding customer expectations? As a result of part of its continued growth journey, this multiple award‑winning business - known for its commitment to sustainability and with an industry‑leading reputation - is now seeking a Contract Manager to join its established team of Contract Managers, following an internal promotion within the team.

In this role, you'll partner closely with key existing customers, overseeing their account plans and developing customer relationships to deliver excellence in customer service, profitability, Health & Safety, continuous improvement and additional operational growth. You will:

• Champion Customer Value:Develop and oversee comprehensive account plans that ensure exceptional service, cost optimisation, and continuous improvement initiatives.
• Negotiate Win-Win Contracts:Lead negotiations to establish favourable terms and conditions that align with strategic objectives and ensure long‑term profitability.
• Navigate the Contract Lifecycle:Oversee the entire contract journey, from drafting and review to performance monitoring and compliance. Lead customer reviews,...