Key Account Manager Congress (m/f/x)

Accor Hotels; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global hospitality leader is seeking a Key Account Manager to support sales operations and enhance customer integration. This role involves managing strategic accounts, organizing events, and driving business growth. Ideal candidates should possess strong negotiation skills, sales operational experience, and a relevant degree. This position offers opportunities for growth within the hospitality sector.

Qualifications

• Sales & Marketing operational experience, preferably with key account management.
• Strong expertise in the M&E segment.
• Ability to understand regional challenges and priorities.

Responsibilities

• Develop and animate a portfolio of Strategic & Key accounts.
• Act as the primary point of contact for Congress clients.
• Organize and attend activities to support business growth.

Skills

Strong negotiation skills

Strategic thinking

Communication & Influence

Team Collaboration

Problem Solving

Education

Business or hotel school / University degree

Job description

Company Description

Why work for Accor? Join the Accor Group, an ecosystem of over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations.

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Become a Heartist®, and let your heart guide you into a world where life pulses with passion.

#WeAreHeartists

Job Description

Are you ready to drive seamless customer integration, enhance operational efficiency, and support the rapid growth of our sales operations? As the Key Account Manager, you will play a critical role in maintaining operational excellence and driving key sales initiatives and growth in a fast‑paced environment.

This role is currently open in the UK; however, it may be based from any European City where we have a Headquarters.

Account Management

Develop and animate a portfolio of Strategic & Key accounts through targeted face‑to‑face, hybrid meetings & telesales activities.

Act as the primary point of contact for Congress clients regarding their Group needs.

Build account plans utilizing Accor tools such as Anais effectively and efficiently according to targets given by the Head of Department. Work closely with Groups Desk, arranging & managing business reviews with key partners throughout the year.

Managing complex issues with key stakeholders.

Working with Department head to ensure strategy of division is followed.

Congress RFP Management with the key stakeholders.

Increase the market share of Accor hotels.

Implement levers for retaining Congress customers.

Conduct a third‑party risk analysis (KYC process) before concluding any contractual or commercial relationship.

Sales Actions

Organize & attend a variety of activities to support growth of business across trade shows, events, exhibitions, sales missions within own region.

Ensure ROI is managed and maintained across all actions.

Develop strong knowledge of regional and global hotel portfolio to become an ambassador for the brands, hotels & destinations.

Arrange presentations to hotels & clients on key topics, new openings and products.

Offer a consultative sales approach to both clients & hotels.

Support on the roll out of new products and tools such as Loyalty programs & CSR, new systems such as MEET and ensuring full efficiency in delivering such services.

Constant monitoring of industry trends.

Reporting

Track, analyze and report all business from portfolio and take ownership of market segment to produce reports and presentations as deemed necessary.

Cross Segment

Work with other teams, hubs and hotels to help drive more Congress business into regions and globally.

Qualifications

• Business or hotel school / University degree
• Sales & Marketing operational Experience (hotel or global sales teams), Key account Manager background
• Strong expertise of the M&E segment
• Ability to understand regional or local challenges and priorities
• International Experience
• Strong negotiation skills, strategic thinking & vision
• Strong understanding of revenue drivers, pricing models, margin control and business development
• Project & Operational excellence
• Problem Solving & Decision making, Emotional Intelligence
• Communication & Influence, Organized and Autonomous
• Team Collaboration, Agility
• Innovation & Continuous improvement

Additional Information

We are much more than a global leader. We are 330,000 women and men who put people at the heart of everything we do, and we are driven by an unbounded passion for service and a desire to exceed expectations. Joining Accor means embarking on a unique human adventure to invent the hospitality of tomorrow.

Your Accor experience begins now, so if you are up for a new challenge, and want to be a part of the best, then we want to hear from you!

Your information will be kept confidential according to EEO guidelines.