Key Account Executive – Customer Success (Hybrid)

NWF Group; Nantwich; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid work

33 days holidays

Pension scheme

Medicash

Training opportunities

Discounts at retailers

Travel savings

Entertainment offers

Dining and lifestyle deals

On-site parking

Job summary

Boughey Distribution, part of the NWF Group, is recruiting 3 Key Account Executives to support the peak period on a fixed term contract through April 2027. The role is based on a hybrid model between our Wardle site and remote, handling key customer accounts and delivering first-class service.

You will resolve queries quickly, expand relationships and help meet customer needs with new solutions, while inputting data accurately and attending customer meetings as required.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong IT skills including Microsoft Office; SAP experience is a plus.
• Proactive and organised with ability to multitask in a fast-paced environment.
• Customer-centric and passionate about delivering excellent service.

Responsibilities

• Point of contact for customer enquiries, resolving within set timeframes.
• Develop and take responsibility for key accounts and understand client expectations.
• Expand existing relationships and support new sales with proposed solutions.
• Complete admin duties accurately, inputting orders and generating reports.
• Attend customer meetings as needed and liaise with internal teams.

Skills

Communication skills

Microsoft Office

SAP

Organised

Customer focus

Tools

SAP

Job description

Boughey Distribution, part of the NWF Group, is recruiting 3 Key Account Executives to support the peak period on a fixed term contract through April 2027. The role is based on a hybrid model between our Wardle site and remote, handling key customer accounts and delivering first-class service.

You will resolve queries quickly, expand relationships and help meet customer needs with new solutions, while inputting data accurately and attending customer meetings as required.