Key Account Customer Success Manager – Hybrid + Equity

PULL UP LTD; Greater London; Hybride; GBP 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Competitive salary with equity options

Flexible hybrid working arrangement

25 days annual leave + bank holidays

Commission on expansions

Free tickets to partner events

Résumé du poste

PULL UP LTD is seeking a Customer Success Manager to support and guide event organizers. The ideal candidate will manage relationships, ensuring that clients derive maximum value from our platform.

This role demands at least 3 years of experience in customer success or account management, with strong communication and problem-solving skills. Benefits include a competitive salary, flexible hybrid working arrangements, and generous leave policies.

Qualifications

• 3+ years in customer success or account management required.
• Experience in managing multiple accounts simultaneously.
• Background in events or hospitality preferred.

Responsabilités

• Manage relationships with key event organizers.
• Onboard new customers and ensure successful adoption.
• Identify upsell and expansion opportunities.
• Gather customer feedback and advocate internally.
• Create customer education resources.

Connaissances

Customer success experience

Strong communication skills

Relationship building

Problem-solving mindset

Proactive approach

Outils

CRM tools

Support tools

Description du poste

PULL UP LTD is seeking a Customer Success Manager to support and guide event organizers. The ideal candidate will manage relationships, ensuring that clients derive maximum value from our platform.

This role demands at least 3 years of experience in customer success or account management, with strong communication and problem-solving skills. Benefits include a competitive salary, flexible hybrid working arrangements, and generous leave policies.